Retail Manager in Bury St Edmunds

We're looking for a hands-on, commercially driven Retail Manager to take ownership of a busy, well-established store in West Suffolk. This is a great opportunity for a strong retail leader who enjoys driving sales, developing teams, and delivering excellent customer experiences in a fast-paced, independent business. You'll have real influence over performance and the chance to make a visible impact in a respected local brand.

About the Business

We're working with a well-established independent retail business known for its strong local reputation, customer-first approach, and commitment to quality. The business is passionate about delivering excellent service, building long-term customer relationships, and creating a welcoming environment for both customers and colleagues.

Job Summary

The Retail Manager is responsible for overseeing all aspects of store operations while supporting the smooth running of other retail locations if needed. The role focuses on driving sales performance, delivering exceptional customer service, managing inventory efficiently, and leading a motivated team. This is a hands-on leadership role requiring strong commercial awareness, operational control, and the ability to maximise revenue opportunities across the business.

Key Responsibilities

• Sales, Strategy & Performance
  • Develop and implement strategic sales plans to drive revenue growth.
  • Set and monitor performance targets across the retail team.
  • Analyse sales data to identify opportunities for improvement.
  • Ensure maximum profitability across all retail areas.
  • Support multi-site performance and consistency where required.
• Customer Experience
  • Ensure an outstanding level of customer service at all times.
  • Resolve customer complaints quickly, professionally, and effectively.
  • Build strong, lasting relationships with customers and local stakeholders.
  • Champion a customer-first culture throughout the team.
• Operational Management
  • Oversee day-to-day store operations, ensuring smooth and efficient processes.
  • Manage stock levels, inventory control, and product availability.
  • Liaise with service teams to ensure accurate processing of returns and parts.
  • Ensure salvageable or returned stock is correctly identified and booked in.
  • Maintain excellent merchandising standards and full use of retail space.
• Team Leadership & Development
  • Recruit, train, and develop a high-performing retail team.
  • Provide ongoing coaching, feedback, and performance management.
  • Conduct regular reviews to support growth and accountability.
  • Foster a positive, motivated, and collaborative working environment.
• Compliance & Standards
  • Ensure full compliance with company policies and industry regulations.
  • Maintain high health & safety standards across the store.
  • Keep up to date with retail trends and operational best practice.

Skills & Experience Required

• Proven experience in a retail management or supervisory role.
• Strong leadership skills with the ability to motivate and develop teams.
• Commercially minded with a focus on driving sales and profitability.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Experience with stock control, EPOS, or retail management systems.
• Ability to analyse data and translate it into action.

Personal Attributes

• Customer-focused with a strong service ethic.
• Confident decision maker with a proactive approach.
• Able to remain calm and effective under pressure.
• Adaptable and comfortable in a fast-paced retail environment.
• High attention to detail with a hands-on attitude.

Working Conditions

• Full-time position including weekend working and occasional flexible hours.
• Based in a busy retail environment with some office responsibilities.
• Occasional travel to other sites, suppliers, or industry events may be required.