At a Glance
- Tasks: Lead a team to create amazing customer experiences and drive sales for the National Trust.
- Company: Join the National Trust, dedicated to protecting and caring for beautiful places.
- Benefits: Enjoy a competitive salary, flexible hours, and fantastic perks like free entry to Trust sites.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Experience in retail management and a passion for leading teams.
The predicted salary is between 29367 - 29367 £ per year.
As our Retail Manager, you'll play an important part in helping people enjoy their day and generating crucial funds for the National Trust to invest in protecting and caring for places. In return, we'll give you the chance to be creative and give you the support and tools you need to build your career.
Hours & Salary
- Annualised hours - 1950 hours per year with flexible weekly hours averaging 37.5, paid in 12 equal instalments.
- Salary is £29,367 per annum.
- Duration: Permanent.
- Location: Blickling, Norwich NR11 6NF.
What you'll be doing
Your focus every day will be on your customers: going out of your way to ensure they're having their best possible day. You'll lead your team, encouraging them to speak to people, listen, and inspire them to understand the impact of their sales on the Trust's work. You'll set ambitious targets and work together to achieve them through high standards of customer service and retail presentation.
Who we're looking for
- Experienced retail manager, familiar with standard processes (selling, merchandising, space management, stock control, risk).
- Skilled in coaching, developing and leading teams.
- Experienced in managing rotas and recruiting staff.
- Adept at maximizing sales in a retail outlet.
The package
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme (for roles that meet the salary criteria).
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
Requirements
- Compliance: Eligibility to Work in the UK.
Equal Opportunity Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.
Safeguarding Statement
The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Closing Date
Closing Date: 12th July 2026.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager 29,367 pa in Bury St Edmunds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Retail Manager 29,367 pa in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
