At a Glance
- Tasks: Lead a team to ensure smooth customer service operations and logistics.
- Company: Join Thermotraffic, a leader in temperature-controlled logistics solutions.
- Benefits: Enjoy competitive salary, 25 days leave, and career progression opportunities.
- Other info: Supportive work culture with training and development opportunities.
- Why this job: Make an impact in a fast-paced environment while delivering excellent customer service.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 32000 - 35000 £ per year.
Ready to take the next step in your career? We're looking for a hands-on Customer Services Supervisor to lead a small team and keep our operations running smoothly. In this role, you'll be at the heart of our logistics operation - driving performance, supporting your team, and ensuring our customers receive the high level of service they expect.
Your Key Responsibilities
- Lead and support a team of Customer Service Administrators and Warehouse Operatives
- Coordinate and allocate daily workloads in line with operational priorities
- Manage customer accounts, reporting and administration
- Ensure adequate staffing levels, including cover for holidays, absences, weekends and bank holidays
- Plan resources effectively to avoid delays and ensure smooth operations
- Maintain a safe, clean and compliant working environment
- Generate, check and issue weekly customer invoices accurately and on time
- Monitor performance and ensure company procedures and customer standards are met
- Investigate and resolve operational issues and non-conformances
- Implement and monitor corrective actions
- Maintain clear and professional communication with customers
- Ensure efficient use of warehouse space based on stock movement
- Support stock control coordination
- Ensure continuity of service during team absences
- Act as deputy for the Site Manager when required
About You
- You are a proactive team leader who thrives in a fast-paced environment and takes pride in delivering excellent customer service.
- Experience in a supervisory or team leader role
- Strong people management and communication skills
- Hands-on, solution-oriented mindset with a 'can do' attitude
- Organised and able to prioritise effectively
- IT literate with strong administrative and numerical skills
- Experience in logistics, warehousing or distribution (preferred)
- Ability to implement operational and Health & Safety procedures
- Comfortable working in a cold store environment
- Experience in temperature controlled logistics is an advantage, but not essential.
What We Offer
- Competitive, market-based salary
- 25 days annual leave
- Pension and insurance schemes
- Training and development opportunities
- Career progression within a growing organisation
- A supportive and professional working environment
About Thermotraffic
Thermotraffic delivers high quality, temperature controlled logistics solutions across the supply chain, with a strong focus on reliability, efficiency and customer partnership.
Get in touch
If you think this is the role for you, contact us today via the application button on this page. If you have any questions, please send an email to .
Customer Services Supervisor in Bury St Edmunds employer: Job Search Place Limited
At Thermotraffic, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive work environment that fosters professional growth. As a Customer Services Supervisor, you'll lead a dedicated team in a dynamic logistics setting, with ample opportunities for training and career progression, all while ensuring our customers receive the exceptional service they deserve. Join us in a culture that values teamwork, efficiency, and a commitment to excellence in temperature-controlled logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Supervisor in Bury St Edmunds
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Job Search Place Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Job Search Place Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Job Search Place Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Services Supervisor in Bury St Edmunds
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Job Search Place Limited:This is your chance to really connect with the team at Job Search Place Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Job Search Place Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Job Search Place Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Job Search Place Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
