At a Glance
- Tasks: Provide a welcoming reception service and assist patients with queries and appointments.
- Company: Join the friendly team at Dove River Practice, a supportive GP practice.
- Benefits: Gain valuable experience in healthcare while working flexible hours.
- Other info: Full training provided; opportunity for career growth in healthcare.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
The Dove River Practice is looking to add a new receptionist to the team. You will be working within a friendly GP Practice undertaking both admin duties and telephone calls, supported by the team. We are looking for a team player dedicated to providing the best service for our patients.
Responsibilities
- Provide a professional and welcoming reception service for all patients and visitors.
- Offer information to callers and visitors, or refer to other sources as appropriate.
- Deal with patient queries via phone or face‑to‑face.
- Book and amend appointments.
- Check NHS Net and Outlook emails daily and act as required.
- Handle prescription and prescription enquiries.
- Liaise with other healthcare professionals via email or telephone.
- Electronic filing of patient reports, results and documents.
- Open, sort letters and post as necessary.
- Support all clinical staff/management with general tasks as requested.
- Carry out any other reception duties reasonably required by the doctors.
Shifts
- Monday 13:00 – 18:30
- Tuesday 08:00 – 18:00
- Thursday 13:00 – 18:30
Annual leave cover is expected and may increase hours on those weeks. At least 4 weeks’ notice will be given. Shifts will be over both of our sites – Tutbury & Sudbury.
Hours & Location
Hours: 29 hours per week. Full training will be given but experience is desirable. You will be working for Drs Gilchrist and Fulford at the Dove River Practice, Tutbury Health Centre, Monk Street, Tutbury, Burton-on‑Trent, Staffordshire, DE13 9NA, and Gibb Lane, Sudbury, DE6 5HY.
Dress Code
A blouse provided by the Practice and sensible footwear are required.
Confidentiality
All patient information must be dealt with in the strictest confidence. Breaches may lead to instant dismissal.
Health & Safety
Assist in promoting and maintaining personal and others’ health, safety and security as defined in the Practice Health & Safety Policy. Use personal security systems, identify risks, and undertake activities in a risk‑managed manner. Make effective use of training to update knowledge and skill.
Safeguarding
All employees must safeguard the health and wellbeing of children and vulnerable adults. Familiarise with and adhere to Safeguarding policies and complete mandatory statutory training.
Person Specification
- GCSE grade A to C in English and Maths.
Experience
- Experience in a customer service setting.
- Experience working in a GP practice.
Disclosure and Barring Service Check
Application will be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A D and B Check will be required.
EEO Statement
This role is open to applications from all candidates in compliance with equal opportunities legislation.
Interview Information
Interviews are planned to take place week commencing 29/06/2026.
Medical Receptionist - GP Practice. 29 hours per week. in Burton upon Trent employer: Job Search Place Limited
The Dove River Practice is an excellent employer, offering a supportive and friendly work environment where team collaboration is key to delivering exceptional patient care. With opportunities for professional growth and comprehensive training, employees can develop their skills while enjoying the benefits of working in a community-focused GP practice located in the picturesque areas of Tutbury and Sudbury. Join us to make a meaningful impact on the health and wellbeing of our patients in a role that values dedication and compassion.
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We think this is how you could land Medical Receptionist - GP Practice. 29 hours per week. in Burton upon Trent
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We think you need these skills to ace Medical Receptionist - GP Practice. 29 hours per week. in Burton upon Trent
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