At a Glance
- Tasks: Lead a dynamic team to enhance customer health journeys and drive service success.
- Company: Join Nuffield Health, a leader in health and fitness with a supportive culture.
- Benefits: Enjoy free gym membership, health assessments, discounts, and wellness rewards.
- Other info: Permanent full-time role with excellent growth opportunities in a vibrant environment.
- Why this job: Make a real difference in people's lives while advancing your career in operations management.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 45450 - 45450 £ per year.
Location: Nuffield Health Moorgate • Shoreditch FWCC
Category: Operations Management
Type: Permanent Full Time 40 hours per week
Salary: up to £45,450, depending on experience
Responsibilities
- Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
- Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
- Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
- Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
- Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
- Deputise for the General Manager.
- Relevant HR, Payroll and membership administration, ensuring compliance with all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
Benefits
We offer a benefits package that includes free gym membership, health assessments, retail discounts, pension options, and a range of fitness, lifestyle, health and wellbeing rewards.
Multi-Site Deputy General Manager in Burnley employer: Job Search Place Limited
Nuffield Health Moorgate offers an exceptional work environment for the Multi-Site Deputy General Manager role, where you can lead a beneficiary-led service that truly makes a difference in people's health journeys. With a strong focus on employee wellbeing, you will enjoy benefits such as free gym membership, health assessments, and a supportive culture that fosters professional growth and development. Located in vibrant Shoreditch, this position not only provides a rewarding career but also the opportunity to thrive in a dynamic community dedicated to health and fitness.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Site Deputy General Manager in Burnley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi-Site Deputy General Manager in Burnley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
