At a Glance
- Tasks: Be the go-to person for Building Control queries and support the team with essential admin tasks.
- Company: Join the London Borough of Harrow, a community-focused organisation.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and innovation.
- Why this job: Make a difference in your community while gaining valuable experience in Building Control.
- Qualifications: Knowledge of Building Control practices and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The London Borough of Harrow is seeking a Building Control Technical Support Officer to play a central role within the Technical Support Team for Building Control. This position serves as the first point of contact for customers, visitors, and both internal and external partners, providing a welcoming and informed service. The role requires a strong working knowledge of current Building Control administrative practices, procedures, and legislation, as well as the ability to offer fee quotations for applications and manage customer complaints effectively.
As part of a team of Technical Support Officers, the postholder will provide essential technical and administrative support to ensure the smooth operation of the Building Control service in line with all relevant regulations. The role includes responsibility for collecting the Building Safety Levy and managing the daily administrative processes involved in the submission, progression, and enforcement of building control applications in accordance with statutory requirements. The position will also support the delivery of marketing initiatives aimed at promoting the Building Control service. Working closely with Building Control Managers, the postholder will help ensure that all administrative functions comply with current regulatory standards. Additionally, the role involves assisting with the auditing of Key Performance Indicators and contributing feedback to the Building Safety Regulator to support continuous improvement across the service.
About You
- In depth knowledge of the role and purpose of the Building Control Department.
- Experience of working in Building Control.
- Experience of working with all types of Building Control applications.
- Understanding the Building Safety Regulator functions and requirements.
- Experience of marketing Building Control and ability to suggest new initiatives and implement them within the TSO team.
- Knowledge and experience of processing payments, invoices, liaising with finance dept, for applications, for BSR related work and for Reversions.
- Technical knowledge and understanding of fees, ability to calculate fee quotations to customers.
Building Control Technical Support Officer employer: Job Search Place Limited
The London Borough of Harrow is an excellent employer, offering a supportive work culture that values collaboration and professional growth. As a Building Control Technical Support Officer, you will benefit from comprehensive training opportunities, a commitment to employee development, and the chance to make a meaningful impact in your community. With a focus on innovation and continuous improvement, this role provides a unique opportunity to contribute to the safety and well-being of residents while enjoying a fulfilling career in local government.
StudySmarter Expert Advice🤫
We think this is how you could land Building Control Technical Support Officer
✨Tip Number 1
Get to know the company inside out! Research the London Borough of Harrow and their Building Control Department. Understanding their values and current projects will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to building control. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's requirements, especially around customer service and technical support. Practise your responses so you can showcase your skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Building Control Technical Support Officer
Some tips for your application 🫡
Know Your Stuff:Make sure you’ve got a solid understanding of Building Control practices and legislation. We want to see that you know what you're talking about, so brush up on your knowledge before you start writing!
Tailor Your Application:Don’t just send the same old CV and cover letter everywhere! Tailor your application to highlight your experience in Building Control and how it relates to the role. Show us why you’re the perfect fit for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Building Control practices and legislation. Familiarise yourself with the current regulations and procedures, as well as the role of the Building Safety Regulator. This will show that you're not just interested in the job, but that you understand its importance.
✨Customer Service is Key
Since this role involves being the first point of contact for customers, practice how you would handle various customer interactions. Think about how to provide a welcoming service and manage complaints effectively. Role-playing these scenarios can help you feel more confident during the interview.
✨Show Your Team Spirit
This position requires working closely with other Technical Support Officers and Building Control Managers. Be ready to discuss examples of how you've successfully collaborated in a team setting. Highlight any initiatives you've contributed to that improved team performance or service delivery.
✨Bring Ideas to the Table
The job mentions marketing initiatives for the Building Control service. Come prepared with some ideas on how to promote the service effectively. This could be anything from community outreach to digital marketing strategies. Showing that you can think creatively will set you apart from other candidates.
