Part Time Reception / Administrator in Brockenhurst

Due to internal progression, Brockenhurst College are looking to recruit a Receptionist / Administrator on a part-time, permanent basis. Working term time only, 24 hours per week, 38 weeks per year. In return, you will receive a competitive salary of £24,617 per annum (pro rata). We are a high-achieving college who attract around 2,800 sixth form students across the region each year. We are based within the stunning New Forest National Park and offer our students a huge range of courses and superb facilities.

Responsibilities

• Dealing with telephone, face to face, email and postal enquiries effectively in a welcoming and professional manner.
• Answer, screen and transfer incoming telephone calls.
• Administration and processing of mailboxes.
• Processing of incoming mail ensuring this is distributed to appropriate addressee/department.
• Processing of external mail, including franking of general post and appropriate handling of special delivery, track and trace and signed-for registered post.
• Provide high quality customer service to assist students, staff and visitors, whether by telephone, email or in person.
• Receive college visitors ensuring they sign-in, are issued with a visitor ID and supervised whilst within the Reception vicinity and during periods when they are awaiting collection by their host or on returning to Reception for signing-out.
• Enable and support, utilising the college visitor/deliveries system, receipt of college deliveries.
• Ensure that the Reception and office areas are well stocked with current and relevant information and kept tidy.
• Manage lost property, ensuring safe-keeping and return to owner on collection.
• Provide assistance to Student Support Advisers/Administrators as necessary, including special projects, liaising with and assisting staff, tutors, students, volunteers, outside organisations etc.
• Administrative co-ordination and support for the Lead Counsellor to organise the College's counselling provision.
• Assist with the preparation of notices, posters etc. and the setting up of displays.
• Undertake general office duties, to include filing, shredding or disposing of confidential waste.
• Provide occasional cover for Student Support Advisers/Administrators colleagues as necessary.
• Communicating with other departments to ensure the safety of visitors and the high maintenance of the College and its grounds.

Qualifications

• GCSEs in English and Maths (or equivalent).
• A minimum of two years' experience in an office environment, interacting with the general public.
• Experience of assisting a range of different people with diverse needs.
• Competent computer skills - able to use Word, Excel, PowerPoint, Outlook and the Internet for information retrieval.
• Able to demonstrate customer care skills.
• Friendly and welcoming manner.
• Excellent interpersonal skills.
• Excellent communication skills.
• Able to work under pressure and prioritise appropriately.
• Ability to work well as part of a team.
• Ability to build a rapport with customers of all kinds.
• Smart appearance.
• Flexibility to cover the centre office during the daytime or at weekends at times due to additional workshops or sickness/holiday cover.
• Comfortable with lone working patterns.

Benefits

• 25 days leave, rising with service, plus Bank Holidays and Christmas closure (pro rata for part time staff).
• An option to purchase further leave through our Annual Leave Purchase Scheme.
• Access to our Employee Assistance Programme provided externally to the College. This is a completely confidential service and is free to all members of staff at the College.
• On-site Nursery offers childcare at superb rates in and outside of term time.
• Enrolment into the Local Government Pension Scheme.
• Free eye care vouchers.
• Free secure onsite parking.
• Access to a range of discounts including shopping, travel and healthcare.
• Access to onsite Gym, Tennis/Badminton courts, Football pitches (indoor & out).
• Weekly staff football.

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.