At a Glance
- Tasks: Support residents during refurbishment works and manage their concerns with empathy.
- Company: Join a diverse team at Axis CLC, committed to community and inclusion.
- Benefits: Competitive salary, car allowance, bonus scheme, and 25 days holiday.
- Other info: Opportunities for growth and a supportive work environment await you.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in social housing or construction and strong interpersonal skills required.
The predicted salary is between 25000 - 27000 £ per year.
CLC is delivering a long-term programme of kitchens and bathroom replacement works on behalf of Freebridge Community Housing, working across occupied residential properties. We're looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme.
What You'll Be Doing
- Acting as the primary point of contact for residents during planned refurbishment works
- Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
- Providing clear, timely and empathetic updates on works, programmes and access requirements
- Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
- Managing and resolving resident concerns and complaints professionally and sensitively
- Liaising closely with site managers, operatives and client representatives to minimise disruption
- Maintaining accurate records of resident interactions, feedback and actions
- Supporting smooth delivery of works by ensuring resident communication aligns with site activity
This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.
About You
- Previous experience as a Resident Liaison Officer within social housing or construction
- Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes
- A strong, empathetic approach when working with residents, including vulnerable individuals
- Awareness of dementia-related challenges and experience supporting residents with additional needs
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- A proactive, solution-focused mindset
- A full UK driving licence (essential)
What We Offer
- £25 -27K depending on experience
- Car allowance
- Bonus scheme (eligible after 1 years' service)
- Pension scheme and life assurance
- 25 days holiday + bank holidays
- Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- £2000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Officer in Brandon employer: Job Search Place Limited
At Axis CLC, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Resident Liaison Officers. With competitive salaries, a comprehensive benefits package including a car allowance and bonus scheme, and ample opportunities for professional development, we ensure our employees feel valued and empowered. Our commitment to diversity and community engagement, alongside our focus on empathetic resident support, makes working with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Brandon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Freebridge Community Housing and CLC. Understanding their values and mission will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be clear and empathetic. Try role-playing with a friend or family member to get comfortable discussing sensitive topics and managing concerns.
✨Tip Number 3
Prepare examples from your past experience! Think of specific situations where you've successfully supported residents or resolved complaints. This will help you demonstrate your skills and approach during the interview.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer in Brandon
Some tips for your application 🫡
Show Your Empathy:As a Resident Liaison Officer, empathy is key! Make sure to highlight your experience working with vulnerable residents and how you’ve supported them in the past. We want to see that you understand their needs and can communicate effectively.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your previous roles and responsibilities. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Highlight Relevant Experience:Make sure to showcase your previous experience in social housing or construction, especially with refurbishment programmes. We’re looking for specific examples of how you’ve managed resident concerns and facilitated communication between residents and site teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specific challenges of working in social housing and refurbishment programmes, especially around kitchens and bathrooms. This will help you demonstrate your expertise and show that you're the right fit for the role.
✨Empathy is Key
Given the nature of the job, it's crucial to showcase your empathetic approach during the interview. Prepare examples of how you've supported vulnerable residents in the past, particularly those with dementia or additional needs. This will highlight your interpersonal skills and ability to handle sensitive situations.
✨Communication is Everything
As a Resident Liaison Officer, clear communication is vital. Be ready to discuss how you've effectively communicated with residents and site teams in previous roles. Think about specific instances where your communication skills helped resolve issues or improved resident satisfaction.
✨Stay Organised and Proactive
Demonstrating strong organisational skills is essential for this role. During the interview, share how you manage your time and keep track of resident interactions and feedback. Highlight any tools or methods you use to stay organised and ensure smooth delivery of works, showing that you're proactive and solution-focused.
