At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a diverse team at Axis CLC, committed to community and inclusion.
- Benefits: Competitive salary, car allowance, bonus scheme, and 25 days holiday.
- Other info: Opportunities for growth and a supportive work environment await you.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in social housing or construction with strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
CLC is delivering a long-term programme of kitchens and bathroom replacement works on behalf of Freebridge Community Housing, working across occupied residential properties. We're looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme.
What You'll Be Doing
- Acting as the primary point of contact for residents during planned refurbishment works
- Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
- Providing clear, timely and empathetic updates on works, programmes and access requirements
- Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
- Managing and resolving resident concerns and complaints professionally and sensitively
- Liaising closely with site managers, operatives and client representatives to minimise disruption
- Maintaining accurate records of resident interactions, feedback and actions
- Supporting smooth delivery of works by ensuring resident communication aligns with site activity
This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.
About You
- Previous experience as a Resident Liaison Officer within social housing or construction
- Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes
- A strong, empathetic approach when working with residents, including vulnerable individuals
- Awareness of dementia-related challenges and experience supporting residents with additional needs
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- A proactive, solution-focused mindset
- A full UK driving licence (essential)
What We Offer
- £25 -27K depending on experience
- Car allowance
- Bonus scheme (eligible after 1 years' service)
- Pension scheme and life assurance
- 25 days holiday + bank holidays
- Perkbox (discounts, perks & wellbeing offers)
- 1 paid volunteer day
- £2000 refer-a-friend bonus after the referee passes probation
- Opportunities for development and progression across Axis CLC
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you need any adjustments during the hiring process, please let us know.
Resident Liaison Lead - Refurbishment Projects in Brandon employer: Job Search Place Limited
At Axis CLC, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Resident Liaison Lead. With competitive salaries, a comprehensive benefits package including a car allowance and bonus scheme, and a strong commitment to employee development, we empower our team members to grow and thrive in their roles. Our focus on community engagement and the well-being of residents ensures that every day is meaningful and rewarding, making us a standout choice for those looking to make a positive impact in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Lead - Refurbishment Projects in Brandon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CLC and Freebridge Community Housing. Understanding their values and mission will help you connect better during conversations.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Lead, you'll need to be clear and empathetic. Try role-playing with a friend to get comfortable discussing sensitive topics and managing concerns.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed resident interactions or resolved complaints in the past. This will demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Resident Liaison Lead - Refurbishment Projects in Brandon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer, especially in social housing or refurbishment projects. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and how your empathetic approach makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents and site teams, make sure your application reflects your strong communication skills. Whether it’s through clear language in your CV or examples in your cover letter, let us know how you handle challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specific challenges of refurbishment projects, especially in occupied residential properties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Empathy is Key
Given the nature of the job, it's crucial to showcase your empathetic approach during the interview. Prepare examples of how you've supported vulnerable residents in the past, particularly those with dementia or additional needs. This will highlight your ability to connect with residents and manage sensitive situations effectively.
✨Communication Skills on Display
Strong communication is essential for this role. Be ready to discuss how you've successfully communicated with residents and site teams in previous positions. Think of specific instances where your clear updates and professional handling of concerns made a difference in the project’s success.
✨Showcase Your Organisational Skills
As a Resident Liaison Officer, you'll need to juggle multiple tasks. During the interview, share how you’ve managed your time and organised resident interactions in the past. Highlight any tools or methods you use to keep track of feedback and actions, as this will demonstrate your proactive and solution-focused mindset.
