At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store performance.
- Company: Join Screwfix, a leading retailer with a focus on trade and community.
- Benefits: Enjoy 33 days annual leave, discounts, bonuses, and excellent training opportunities.
- Other info: Be part of a supportive culture that values diversity and personal development.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Proven retail leadership experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Lead from the front. Make an impact. Grow your career. Everything we do starts with the people we serve. We're proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores - and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. Our City Stores are a unique part of Screwfix - smaller format trade counters with big ambitions and close-knit teams.
As a Branch Manager, you will lead a team in a fast-paced, customer-focused environment, where your leadership sets the tone for everything that happens in-store. With a focus on commerciality and leading from the front, you will prioritise doing the right thing to support your team and customers. You will take ownership of digital performance, commercial results, and drive local outreach to build trade relationships and community connections. You will foster strong collaboration within your team and across the wider business to share best practice, solve problems, and maximise opportunities.
Responsibilities
- Lead by example - inspire and motivate your team to deliver outstanding customer service whilst engaging and motivating colleagues to provide an outstanding customer experience, balancing speed, quality, and digital convenience.
- Create a great store culture - foster an environment where everyone feels valued, included, and motivated to perform at their best.
- Deliver Results - Take ownership of your store's Key Performance Indicators, Profit and Loss, driving performance across Customer Service, Operational Priorities, and People to drive results and adapt quickly to changing priorities and peak trading times.
- Collaboration - confidently represent your store during high-profile visits and stay curious about the external market and local trends, feeding back insights that help your store, Area, and the wider business adapt and thrive in a competitive City landscape.
- Make it your own - Support multi skilling so colleagues can flex between counter, picking, delivery support, and local outreach activities to build trade relationships and community connections.
Qualifications
- A proven retail leader with strong commercial success.
- Someone who thrives in a dynamic, fast moving environment.
- A confident communicator who leads from the front.
- Passionate about putting the customer first in every decision.
- A strong people leader who can coach, spot and develop talent and prioritise colleague well being.
What's in it for you
- 33 days annual leave (including Bank Holiday allowance).
- 20% discount at Screwfix and B&Q.
- Annual Bonus Scheme.
- Award winning pension - up to 14% contribution from Kingfisher.
- Discounted health care and life cover.
- Share Save Scheme.
- Excellent training and development to help you grow your career.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Branch Manager - City Store employer: Job Search Place Limited
Screwfix is an exceptional employer that prioritises its people, offering a vibrant work culture where teamwork and collaboration thrive. As a Branch Manager in our City Store, you will benefit from comprehensive training and development opportunities, a generous annual leave package, and a strong commitment to employee well-being, all while leading a close-knit team in a dynamic retail environment. Join us to make a meaningful impact in the community and grow your career with a company that values your contributions and fosters a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - City Store
✨Tip Number 1
Get to know the company inside out! Research Screwfix's values, products, and culture. This way, when you walk into that interview, you can show them you're not just another candidate – you're someone who genuinely gets what they're all about.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Branch Manager role. Plus, it shows your enthusiasm and initiative!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Branch Manager - City Store
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, especially in fast-paced environments like retail.
Focus on Customer Service:Since customer service is key for us, share specific examples of how you've put customers first in your previous roles. This will show us that you understand the importance of delivering an outstanding customer experience.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for retail and how you can contribute to our unique store culture.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at Screwfix!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, dive deep into Screwfix's values and products. Familiarise yourself with their range of over 60,000 products and understand what makes their City Stores unique. This knowledge will help you demonstrate your passion for the role and show that you're ready to lead from the front.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and motivate teams. Think of specific examples where you've successfully led a team in a fast-paced environment, focusing on customer service and collaboration. This will highlight your ability to create a great store culture.
✨Emphasise Customer Focus
Since putting the customer first is key, come armed with examples of how you've prioritised customer experience in previous roles. Discuss how you balance speed, quality, and digital convenience to deliver outstanding service, which aligns perfectly with what Screwfix is looking for.
✨Be Ready to Discuss Results
Prepare to talk about your experience with Key Performance Indicators and how you've driven results in past positions. Share specific metrics or achievements that showcase your commercial success and adaptability in changing environments, as this will resonate well with the interviewers.
