At a Glance
- Tasks: Lead operations across luxury hotels, ensuring top-notch guest experiences and team performance.
- Company: Join the NICI Hotel Group, a leader in luxury hospitality.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and career growth opportunities.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Shape the future of luxury hospitality while driving service excellence and profitability.
- Qualifications: Experience in multi-site hotel operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group. The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.
Key Responsibilities
- Oversee the day-to-day operational performance across all properties within the group
- Support and develop General Managers and senior departmental leaders
- Drive consistency in guest service standards and operational delivery
- Monitor and improve profitability, labour controls, and cost management
- Ensure compliance with health & safety, licensing, food & beverage, and employment legislation
- Lead operational projects, openings, refurbishments, and business improvement initiatives
- Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
- Develop and implement group-wide operational procedures and best practices
- Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
- Support recruitment, succession planning, and leadership development across the group
- Maintain a strong presence across all venues and build positive working relationships with teams
Skills & Experience Required
- Previous multi-site hospitality or hotel operations management experience
- Strong leadership and people management skills
- Commercially aware with a proven ability to drive revenue and control costs
- Excellent organisational and problem solving abilities
- Experience managing large teams within luxury hospitality environments
- Strong understanding of hotel operations including rooms, food & beverage, events, and guest services
- Confident communicator with the ability to influence and motivate teams
- Flexible approach with willingness to travel between sites as required
- Knowledge of UK employment legislation and operational compliance standards
Desirable
- Experience within luxury or lifestyle hotel brands
- Background in both hotel and restaurant operations
- Degree or professional qualification in Hospitality Management or Business Management
What We Offer
- Competitive salary package
- Performance related bonus structure
- Company benefits and staff discounts
- Career progression opportunities within a growing hospitality group
- Dynamic and supportive working environment
- Opportunity to play a key role in shaping the future growth of the business
Group Operations Manager in Bournemouth employer: Job Search Place Limited
The NICI Hotel Group is an exceptional employer, offering a dynamic and supportive working environment where you can thrive as a Group Operations Manager. With competitive salaries, performance-related bonuses, and ample career progression opportunities, you will play a pivotal role in shaping the future of our luxury hospitality venues while enjoying staff discounts and a strong focus on employee development. Join us to be part of a team that values service excellence and operational consistency, all within a vibrant and growing hospitality group.
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hospitality events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Group Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the NICI Hotel Group thoroughly. Understand their values, recent projects, and operational challenges. We want you to show them that you’re not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve driven service excellence and improved profitability in past roles. We believe that showcasing your experience in luxury hospitality will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our team and help shape the future of the NICI Hotel Group.
We think you need these skills to ace Group Operations Manager in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous multi-site hospitality management experience and any relevant achievements that showcase your leadership and operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Group Operations Manager role. Mention specific examples of how you've driven service excellence and improved profitability in past roles.
Showcase Your Leadership Style:In both your CV and cover letter, emphasise your leadership style and how you support and develop teams. We want to see how you motivate others and drive consistency in guest service standards across multiple venues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within the NICI Hotel Group!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Group Operations Manager, you'll need to be on top of KPIs and financial metrics. Brush up on your understanding of budgets, payroll, and profitability before the interview. Be ready to discuss how you've used data to drive operational improvements in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to motivate and develop teams. Prepare stories that demonstrate how you've successfully led large teams in luxury hospitality settings and how you’ve tackled challenges head-on.
✨Understand the Brand
Familiarise yourself with the NICI Hotel Group's values and service standards. Research their properties and any recent news or developments. This will not only show your genuine interest but also help you align your answers with their expectations during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to manage operational challenges or improve guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
