At a Glance
- Tasks: Provide top-notch customer service and manage accounts with professionalism.
- Company: Dynamic company in Bournemouth focused on customer satisfaction.
- Benefits: Competitive salary, full-time hours, and supportive team environment.
- Other info: Opportunity for growth and development in a friendly workplace.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Experience in administration and customer service with strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Bournemouth
Salary: £26,000pa
Hours: Full time, Monday to Friday 8:00am to 4:30pm or 8:30am to 5:00pm
Responsibilities
- Answering operational calls in a professional manner
- Building rapport with customers and suppliers, managing accounts where needed
- Processing orders and liaising with suppliers
- Advising customers on commercial and domestic waste services
- Supporting accounts with customer payments
- General admin duties to support the customer service department
- Assisting other departments when required
- Managing contractor pricing, purchase orders, and new site set ups
- Updating systems and communicating key information across teams
- Handling queries and resolving issues effectively
Requirements
- Previous administration and customer service experience
- Strong communication skills, both written and verbal
- Highly organised with good attention to detail
- Confident using Microsoft Office (Outlook, Excel, Word)
- Waste or construction experience (desirable, not essential)
Customer Service Administrator in Bournemouth employer: Job Search Place Limited
Join our dynamic team in Bournemouth as a Customer Service Administrator, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering comprehensive training and development opportunities to help you excel in your role. Enjoy a competitive salary, a friendly environment, and the chance to make a meaningful impact in the waste management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Bournemouth
✨Tip Number 1
Get to know the company! Research Bournemouth's local businesses and their customer service approach. This will help us tailor our conversations and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and prepare us for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give us insider info and even a foot in the door for that Customer Service Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Customer Service Administrator in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Be personable and let us know what excites you about working with us.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional – we want to see your best writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the tasks mentioned in the job description, like processing orders and managing accounts. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples that showcase your verbal and written skills. Think of times when you successfully resolved customer queries or built rapport with clients. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Be Organised and Detail-Oriented
As a Customer Service Administrator, being organised is crucial. Bring along a notepad or digital device to jot down important points during the interview. You could also mention specific tools or methods you use to stay organised, which will show that you have the right mindset for the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Practise your responses to these common questions so you can answer confidently. This preparation will help you feel more at ease and ready to impress during the interview.
