At a Glance
- Tasks: Support our busy Audiology Department by managing appointments and patient queries.
- Company: Join a friendly team in a vital NHS service in Boscombe, Bournemouth.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Other info: Ideal for those looking to gain experience in a healthcare setting.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: GCSE Maths and English, NVQ Level 2 in Administration or Customer Service.
The predicted salary is between 23970 - 26483 £ per year.
We are seeking to recruit an administrator to work within our busy Audiology Department in Boscombe, Bournemouth. This post is ideally full time but a minimum of 3 days a week may be considered.
The main function of the Audiology Service is to provide NHS hearing aid services throughout Dorset. We are looking for an individual with excellent organisational, IT and administration skills to join our friendly admin team and support the clinical team in running their clinics effectively.
Responsibilities- Deal with a range of telephone queries from patients, arrange appointments, manage patient correspondence and data input.
- Provide administrative support to the clinical team to enable them to run their clinics efficiently.
- Perform initial triage of hearing aids and ear moulds requiring repair while on reception or via phone/email.
- Book patient appointments based on clinical need.
- Ensure new hearing aids and ear moulds are assessed upon receipt to verify accuracy of prescriptions against personal requirements.
- Accurately input data relating to new referrals, appointments, clinic attendances, DNA's and patient pathways to meet the 6 and 18 week referral pathway targets.
- Ensure all patient and service contacts are dealt with in a friendly and professional manner to promote a positive patient experience.
- GCSE Maths and English
- NVQ Level 2 in Administration or Customer Service or equivalent
- Experience responding to telephone calls from patients
- Experience working in an administration role
- Excellent communication skills, written and verbal, including communicating with patients with severe to profound hearing loss
- Clear understanding of Data Protection and confidentiality
- Experience in a patient facing receptionist role
- Understanding of the 6 and 18 week referral pathway guidelines
- Experience using a Patient Management booking system
- Experience as the first line response to complaints
- Previous NHS experience
- Able to work calmly and methodically under pressure
- Ability to manage unpredictable workloads, time and priorities
- Initiative and ability to work independently when necessary
- Proactive working style and willingness to learn and develop in a challenging environment
- Professional communication with a wide range of people
- Initiative to undertake new projects
- Good working knowledge of Microsoft Office packages (Excel/Word)
- Analytical skills and ability to investigate a variety of issues
Applicants who require current Skilled Worker sponsorship to work in the UK are ineligible to apply for this position.
Employment CheckEmployment in this post requires a Standard Disclosure and Barring Service (DBS) check. The Trust will cover the cost of the check. Applicants who subscribe to the DBS update service may present a valid DBS certificate instead of obtaining a new check.
Audiology Clinic Support Administrator in Bournemouth employer: Job Search Place Limited
Join our dedicated team at the Audiology Department in Boscombe, Bournemouth, where we prioritise a supportive and collaborative work environment. As an Audiology Clinic Support Administrator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while contributing to meaningful patient care. Enjoy a fulfilling career with a focus on patient experience, all within a vibrant community that values teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Audiology Clinic Support Administrator in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Audiology field. They can give you insider info about the role and even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills during the interview. Bring a portfolio showcasing your previous admin work, including any relevant projects or achievements that highlight your ability to manage workloads effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our friendly team in Boscombe.
We think you need these skills to ace Audiology Clinic Support Administrator in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational and IT skills, as these are key for the Audiology Clinic Support Administrator role. We want to see how your experience aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting the clinical team and how you can enhance the patient experience. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Relevant Experience:If you've worked in a patient-facing role or have experience with data protection, make sure to mention it! We love seeing candidates who understand the importance of confidentiality and can handle telephone queries with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Audiology Clinic Support Administrator role. Understand the importance of managing patient queries, appointment bookings, and data input. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples that highlight your organisational, IT, and communication skills. Think of specific situations where you've successfully managed workloads or dealt with challenging queries. This will demonstrate your ability to thrive in a busy environment like the Audiology Department.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to administration roles, such as handling complaints or prioritising tasks. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Be Patient-Centric
Since this role involves direct interaction with patients, emphasise your commitment to providing excellent patient care. Be ready to discuss how you would handle sensitive situations, especially when communicating with individuals who have hearing loss. This shows that you understand the importance of empathy in healthcare.
