Enforcement Officer in Boston

Ready to make a difference and improve people's lives? We're excited to announce an opportunity as an Enforcement Officer. As an Enforcement Officer, you'll be part of a friendly, supportive One Team where your work truly matters. In this role, you'll help customers stay in their homes, keep communities strong, and make a positive impact every day. You'll ensure tenancy agreements and legal standards are met while working to reduce rent arrears and protect vital income that supports our services.

You'll take the lead on complex arrears cases, guiding them through the court process with confidence and care. This isn't just about enforcement - you'll also provide the right support at the right time to help customers get back on track. If you want a role with purpose, where you can balance firmness with compassion and see the results of your work in stronger, happier neighbourhoods, this could be the perfect opportunity for you.

Location

This role is primarily based within our Boston communities; however, occasionally travel may be required across Lincolnshire. You'll have the autonomy to manage your own diary and the flexibility to work from locations that best support the delivery of your projects across Lincolnshire - for example, our main offices in Grimsby or Boston, our various community hubs, at home, local coffee shops, or wherever works best for you.

Qualifications

• Previous experience in housing enforcement, tenancy management or legal case work.
• Strong knowledge of housing law, tenancy law and enforcement powers.
• Knowledge of the Renters (Rights) Bill and other related housing legislation.
• Excellent communication and negotiation skills, especially in conflict situations.
• Customer focused with excellent customer service experience.
• Confidence in preparing and presenting evidence in court.
• Ability to handle sensitive cases with professionalism and resilience.
• Competent with using IT systems to record and retrieve data.
• Full UK driving licence and access to own vehicle.
• Qualification in housing and/or customer service.
• Proven experience of applying income recovery procedures.
• Understanding of legal arrears recovery processes and possession hearings.
• Desire to progress through training and personal development.
• Experience supporting vulnerable tenants in conflict situations.

Typical Week

• Managing complex and serious arrears caseloads, ensuring timely and effective interventions.
• Using data and predictive tools to identify risk patterns and act proactively.
• Developing tailored action plans for individual cases, aligned with policies and best practice.
• Preparing detailed case reports and court documentation, including possession claims and witness statements.
• Coordinating court dates, submitting applications, and ensuring compliance with pre-action protocols and tenancy law.
• Monitoring compliance with court orders and escalating enforcement actions where necessary.
• Conducting welfare checks and safeguarding measures before eviction and liaising with bailiffs and enforcement agents.

Benefits

• Employee wellbeing package worth up to £1,200 per year.
• Enhanced family leave and maternity policies.
• Salary sacrifice pension scheme with up to 12% employer contribution.
• 32 days' holiday (including bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.
• Positive team culture where your development is a priority and your ideas are valued.

Employment Conditions

All offers of employment are subject to a DBS check and satisfactory references. You must reside in the UK for the entire duration of your employment and provide evidence of your right to work during the recruitment process.