At a Glance
- Tasks: Engage with guests and deliver exceptional customer service at a luxury hotel.
- Company: Bodmin Jail Hotel, a unique four-star luxury venue in Cornwall.
- Benefits: 28 days holiday, free meals, gym access, and exclusive discounts.
- Other info: Flexible working hours with full-time, part-time, and casual options.
- Why this job: Join a historic hotel team and create unforgettable guest experiences.
- Qualifications: Excellent communication skills and a passion for guest satisfaction.
The predicted salary is between 25000 - 27000 £ per year.
The Person
You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll always strive for a high level of guest satisfaction.
The Role
As a Receptionist, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check in and check out process and responding to guests via phone, emails and social media.
Responsibilities
- Handle guest check in and check out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
- Work closely with sales, housekeeping, and F&B to ensure a smooth guest experience.
- Maintain up to date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
- Monitor room availability and manage room inventory to maximise occupancy and revenue.
- Address guest concerns and resolve issues in a professional and timely manner.
Benefits
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
Working Schedule
Full Time, Part Time & Casual Flexibility to work evenings, weekends, and holidays.
Luxury History Cornwall
When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.
Receptionist in Bodmin employer: Job Search Place Limited
At Bodmin Jail Hotel, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. With exceptional benefits such as 28 days of holiday, free meals on shift, and exclusive discounts, we ensure our employees enjoy a fulfilling work-life balance while being part of a unique luxury hotel that celebrates Cornwall's rich history. Join us in delivering outstanding guest experiences in a stunning location that offers endless opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Bodmin
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Bodmin
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
