BMW Corporate Hub Team Leader (Maternity Cover)

We have an exciting opportunity for an experienced and motivated Corporate Hub Team Leader to join our BMW/MINI Corporate Sales operation in Coventry on a 12 month fixed-term basis. Leading a team of Corporate Sales Administrators, you will play a pivotal role in ensuring the efficient management of customer enquiries, vehicle orders, deliveries, and leasing partner relationships. This is a fast-paced leadership position where you will be responsible for driving operational excellence, maintaining exceptional service standards, and supporting the development of your team. You will act as the key point of contact between the Corporate Hub, dealerships, leasing companies, and internal departments, ensuring a seamless customer journey from enquiry through to vehicle delivery and invoicing.

Key Responsibilities

• Lead, motivate, and develop a team of Corporate Sales Administrators to achieve departmental objectives and service level agreements.
• Monitor team performance, workload distribution, and productivity to ensure efficient order processing and customer support.
• Oversee customer enquiries, vehicle quotations, orders, registrations, deliveries, and invoicing processes.
• Ensure all records and documentation are accurately maintained across internal and manufacturer systems, including Ebbon, eDoc, and Digifile.
• Manage vehicle lead times and ensure timely communication with customers, leasing companies, and dealerships.
• Build and maintain strong relationships with leasing partners and internal stakeholders.
• Produce and analyse operational reports, identifying trends and opportunities for continuous improvement.
• Support the resolution of complex customer, supplier, and operational issues.
• Ensure compliance with company policies, manufacturer standards, and regulatory requirements.
• Drive a culture of accountability, teamwork, and exceptional customer service.
• Support recruitment, onboarding, training, and performance management activities within the team.
• Keep abreast of BMW/MINI product updates, pricing changes, and industry developments.

What We're Looking For

We are seeking a highly organised and people-focused leader with a passion for delivering outstanding customer service and operational excellence.

Essential Skills and Experience

• Previous experience leading or supervising an administration, sales support, or customer service team.
• Strong organisational and time management skills with the ability to prioritise effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proven ability to motivate, coach, and develop team members.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities while maintaining high service standards.
• Proactive problem‑solving skills and a continuous improvement mindset.
• Competent in Microsoft Office applications and business systems.

Desirable

• Experience within the automotive, leasing, fleet, or corporate sales sector.
• Knowledge of vehicle ordering, registration, and delivery processes.
• Familiarity with manufacturer or fleet management systems.

Benefits

• Enhanced Holiday Entitlement – 33 days incl. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process, please see our policy documents.