At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service.
- Company: Join B&M, one of the UK's fastest-growing retailers.
- Benefits: Enjoy discounts, a colleague portal, and great career growth opportunities.
- Other info: Flexible shifts and a fun, fast-paced working environment await you.
- Why this job: Be part of an inspiring leadership team shaping the future of retail.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level. We are recruiting for a Customer Service Manager to lead the checkout and cash office areas in our King William Street, Blackburn store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. This is a permanent, full-time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.
What you'll be doing:
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
What we're looking for:
- Experience managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- Passion for retail and delivering exceptional customer service
Why join B&M?
We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leadership brings a clear vision, renewed energy, and a people-first approach, making this the perfect time to join us and help shape the future of B&M! We're one of the UK's fastest-growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality and more. Ready to grow with us? Apply now and be part of the B&M journey. B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
Customer Service Manager in Blackburn employer: Job Search Place Limited
B&M is an excellent employer for those looking to advance their careers in a dynamic retail environment. With a strong focus on team development and a fun, fast-paced culture, employees benefit from a range of perks including store discounts and a commitment to inclusivity. As one of the UK's fastest-growing retailers, B&M offers significant opportunities for personal and professional growth, making it an ideal place for passionate individuals ready to make a difference.
