At a Glance
- Tasks: Assist customers with queries and resolve issues via phone and email.
- Company: Join Cencora, a global leader in pharmaceutical solutions.
- Benefits: Enjoy a bonus scheme, 20 days holiday, and ongoing training.
- Other info: Be part of a supportive team in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Overview
Customer Service Advisor – Leigh, United Kingdom.
Time type: Part-time.
Hours of work: 26 hours per week, 10:00–17:00.
Working days: Monday, Tuesday, Wednesday, Friday.
Location: Leigh, WN7.
Responsibilities
- Respond to customer queries via phone and email.
- Track orders and provide updates to customers.
- Resolve issues quickly, including delivery and order queries.
- Liaise with internal teams and external carriers.
- Amend orders while minimising disruption.
- Maintain accurate records across internal systems.
- Handle complaints calmly and professionally.
- Support service levels and team targets.
About You / Qualifications
- Previous customer service experience.
- Strong communication skills.
- Calm under pressure and solution-focused.
- Organised with good attention to detail.
- Confident using IT systems.
- Positive, team-oriented approach.
What You'll Get
- Annual company bonus scheme.
- 20 days holiday + bank holidays.
- Structured training and ongoing development.
- Supportive team environment.
Customer Service Advisor in Blackburn employer: Job Search Place Limited
Cencora is an exceptional employer located in Leigh, offering a supportive team environment and structured training for Customer Service Advisors. With a commitment to employee growth, the company provides an annual bonus scheme, generous holiday allowance, and a purpose-driven culture that unites team members in improving health outcomes globally. Join us to be part of a meaningful mission while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Blackburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cencora. Understand their mission and values, and think about how your experience aligns with their goals. This will show them you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you stay calm under pressure and improve your communication skills, which are key for this role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've resolved issues or handled complaints effectively. Having these stories at the ready will demonstrate your problem-solving skills and experience in customer service.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It’s the best way for us to get to know you and your skills right from the start.
We think you need these skills to ace Customer Service Advisor in Blackburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and how it aligns with our needs at StudySmarter.
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can convey information effectively, just like you would with our customers.
Be Solution-Focused:Demonstrate your ability to resolve issues quickly in your application. Share examples of how you've handled customer queries or complaints in the past, showing us that you're calm under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you resolved issues or handled complaints effectively, as this will show your potential employer that you can stay calm under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on Cencora and their mission. Understanding their commitment to improving lives will help you align your answers with their values during the interview. Plus, it shows you're genuinely interested in the role!
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, like how you would handle an upset customer or track orders. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your IT Skills
Since the role requires confidence in using IT systems, be ready to discuss your experience with relevant software or tools. If you have any specific examples of how you've used technology to improve customer service, make sure to highlight those!
