At a Glance
- Tasks: Convert spoken words into text instantly and accurately for those in need.
- Company: Join a compassionate team at Relay UK, making a real difference.
- Benefits: Competitive pay, overtime, comprehensive training, and 28 days paid holiday.
- Other info: Flexible shifts, career progression, and a commitment to inclusivity.
- Why this job: Use your typing skills to support and empower individuals who rely on you.
- Qualifications: Must type 50+ WPM with 98% accuracy; calm and empathetic communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Relay UK is a vital service helping deaf, hard of hearing, and speech impaired individuals connect with emergency services, businesses, friends, and family. As a Relay UK Call Handler, your fast and accurate typing ensures every message is delivered clearly, safely, and in real time. This role is perfect for someone who is calm, compassionate, and confident under pressure-and who has exceptional typing skills.
What You'll Be Doing
- Real-Time Communication: Convert spoken words into text instantly and accurately. Support Relay UK calls, Directory Enquiries (118500), and more.
- Communicating With Care: Stay calm, patient, and empathetic especially during difficult or emotional calls. Provide a reliable lifeline for users who depend on you.
- Attention to Detail: Your precision keeps conversations flowing smoothly. Your accuracy ensures clarity and safety, especially in urgent situations.
What We're Looking For
- Outstanding Typing Skills (Essential): You MUST type 50+ WPM at 98% accuracy. Typing will be tested during the application process.
- Key Attributes: Clear, empathetic communicator; Able to stay composed under pressure; Strong attention to detail; Able to follow processes and think critically.
Shift Patterns: 08:00-19:00 for 2 weeks, 12:00-23:00 for the next 2 weeks. Some rest days will fall on weekends.
Rewards & Benefits: Competitive pay + overtime opportunities; Fully paid, comprehensive training; Career progression opportunities; Access to the Blue Arrow training portal; Pension scheme; 28 days paid holiday.
Application Process: Teams Interview & Typing Assessment (50 WPM & 98% Accuracy); Client Interview & typing assessment; Pre-employment checks.
Ready to Make a Real Difference? If you want a role where your typing skills genuinely help people-and where every word you type matters-apply today and become part of a team that keeps essential communication flowing. We proudly welcome applications from all backgrounds and strive to be an inclusive employer. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Relay UK Customer Service in Birmingham employer: Job Search Place Limited
At Blue Arrow, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Relay UK Call Handler in Birmingham, you'll enjoy competitive pay, comprehensive training, and ample opportunities for career progression, all while making a meaningful impact in the lives of those who rely on our services. Join us to be part of a compassionate team dedicated to clear communication and support for the deaf and hard of hearing community.
StudySmarter Expert Advice🤫
We think this is how you could land Relay UK Customer Service in Birmingham
✨Tip Number 1
Practice your typing skills before the assessment! We all know that typing fast and accurately is key for this role, so why not get a head start? Use online typing tests to boost your speed and accuracy, and make sure you're hitting that 50 WPM with 98% accuracy.
✨Tip Number 2
Stay calm and composed during the interview process. We want to see how you handle pressure, especially since you'll be dealing with emotional calls. Take a deep breath, listen carefully, and respond thoughtfully to show off your empathetic communication skills.
✨Tip Number 3
Familiarise yourself with the Relay UK service and its importance. Understanding the impact of your role will help you convey your passion during interviews. Plus, it shows us that you're genuinely interested in making a difference!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from our site, and it makes it easier for us to keep track of your progress. Don't miss out on this opportunity to join a team that truly values your skills!
We think you need these skills to ace Relay UK Customer Service in Birmingham
Some tips for your application 🫡
Show Off Your Typing Skills:Make sure to highlight your typing speed and accuracy in your application. We want to see that you can type 50+ words per minute with 98% accuracy, so if you've got the skills, flaunt them!
Be Empathetic and Calm:In your written application, let us know how you handle pressure and communicate with care. Share examples of how you've stayed calm and supportive in challenging situations—this is key for a Relay UK Call Handler.
Pay Attention to Detail:Accuracy is everything in this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is as precise as their typing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Master Your Typing Skills
Since this role demands exceptional typing skills, practice your speed and accuracy before the interview. Use online typing tests to ensure you can consistently hit 50+ words per minute with 98% accuracy. This will not only boost your confidence but also demonstrate your commitment to the role.
✨Showcase Your Empathy
During the interview, be prepared to discuss scenarios where you've had to communicate with care and empathy. Relay UK Call Handlers need to stay calm under pressure, so share examples that highlight your ability to handle difficult situations with compassion.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to explain how you ensure accuracy in your work. You might want to mention any previous experiences where your attention to detail made a significant difference, especially in fast-paced environments.
✨Understand the Role's Impact
Familiarise yourself with the importance of the Relay UK service. Knowing how your role as a Call Handler supports individuals who are deaf, hard of hearing, or speech impaired will help you convey your passion for the job. This understanding can set you apart from other candidates.
