At a Glance
- Tasks: Be the friendly face at our hospital reception, helping patients and visitors with their queries.
- Company: Join Optegra, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Enjoy a competitive salary, flexible hours, and generous annual leave.
- Other info: Join a diverse team and benefit from funded training and exciting career opportunities.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 21500 - 26910 £ per year.
Company Overview
Optegra has an exciting new opportunity for an experienced Receptionist to join our amazing and dedicated regional team on a part time basis. This role covers four hospitals across the region - Birmingham, Uttoxeter, Nottingham, and Leicester, and requires regular travel between sites. This is a great opportunity to join a forward‑thinking business and benefit from our fantastic fully funded training and development programs.
You will be required to work 27.5 hours a week across 3 days; we would need you to be flexible to work Tuesday, Thursday and Wednesday. Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
- Generous salary which is reviewed annually. This role pays up to £26,910 FTE dependent on experience.
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes - because we believe in work life balance
- Funded training and development - because we believe in our people
- Celebrating your anniversaries - because we value loyalty and commitment
- Annual STAR awards
- Blue Light Card (amazing discounts online and on the high street)
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
The Role
You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include:
- Providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone
- Greeting patients and visitors at reception in a professional manner
- Supporting the Patient Services Team by assisting with patient queries before and following consultation
- Billing
- General administration support to Patient Services team
Requirements
- Experience of working in a front of house/face to face customer service role
- Experience of customer billing/accounts
- Private Healthcare experience is desirable
- Excellent interpersonal skills
- Well organised, able to prioritise and cope well with pressure
- Excellent administrative skills and attention to detail
- Effective written and oral communication skills
- Ability to act as a resource for colleagues & staff
- Good IT skills i.e. good working knowledge of Microsoft Office including Outlook, Excel, Word, PowerPoint
If this sounds like you, please get in touch with us by applying for the role. You can learn more about us at Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We're welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.
Closing date
Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications.
Regional Receptionist - Part Time in Birmingham employer: Job Search Place Limited
Optegra Eye Healthcare is an exceptional employer, recognised as one of the Best Big Places to Work 2025, offering a supportive and inclusive work culture that prioritises employee growth and wellbeing. With generous benefits including fully funded training, flexible working arrangements, and a commitment to work-life balance, you will thrive in a role that values your contributions while providing opportunities for professional development across multiple hospital sites in the region.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Receptionist - Part Time in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector or even those who work at Optegra. A friendly chat can sometimes lead to insider info about the role and might just give you that edge over other candidates.
✨Tip Number 2
Prepare for the interview by researching Optegra's values and recent achievements. Show us that you’re not just another applicant, but someone who genuinely cares about being part of our amazing team and contributing to our mission.
✨Tip Number 3
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you might need to handle patient queries or billing issues. We want to see how you shine under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our fantastic team at Optegra.
We think you need these skills to ace Regional Receptionist - Part Time in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your front of house experience and any customer service roles you've had, as these are key for us at Optegra.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you want to join our team and how your values align with ours. Don’t forget to mention your flexibility and willingness to travel between sites!
Show Off Your Communication Skills:Since this role involves interacting with patients and visitors, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – just like how we like to greet our patients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Optegra!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optegra and its values. Understand their commitment to patient care and employee wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Regional Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've excelled in customer service. Highlight your ability to handle queries and maintain professionalism under pressure, as this is crucial for the role.
✨Demonstrate Flexibility and Organisation
Since the role requires travel between multiple sites, emphasise your organisational skills and flexibility. Be ready to discuss how you manage your time effectively and adapt to changing schedules, which is key for a part-time position covering various locations.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you gauge if Optegra is the right fit for you.
