At a Glance
- Tasks: Solve user issues and advise customers on platform functionality.
- Company: Join a forward-thinking company with a focus on customer success.
- Benefits: Transparent career structure, regular feedback, and funded training opportunities.
- Other info: Inclusive workplace that values diversity and offers excellent growth potential.
- Why this job: Make a real difference by helping clients optimise their software experience.
- Qualifications: 2:1+ in a STEM degree and strong A levels required.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities:
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers - onsite and remotely - to analyse needs and identify improvement opportunities.
Expectations:
- A transparent career structure, regular feedback, and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources, and mentor junior team members.
- Intensive onboarding, industry recognised training, and funded specialist courses as you progress.
Qualifications:
- Have (or expect) a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths).
- Are logical, analytical, organised, and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email so that we may accommodate them for you.
Unfortunately, we are unable to offer sponsorship for this position at this time.
Graduate Customer Support Analyst, Birmingham employer: Job Search Place Limited
Acturis is an exceptional employer, offering a transparent career structure and regular feedback to support your professional growth as a Graduate Customer Support Analyst in Birmingham. With intensive onboarding, industry-recognised training, and opportunities to lead projects, you will thrive in a collaborative team environment that values diversity and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst, Birmingham
✨Tip Number 1
Get to know the company! Research Acturis and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves solving system and user issues, think of examples from your past experiences where you've tackled challenges. Be ready to share these during interviews.
✨Tip Number 3
Show off your communication skills! Whether it's in an interview or a casual chat, make sure you express your thoughts clearly and confidently. Remember, this role is all about advising customers and working in a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Acturis. Don’t miss out on this opportunity!
We think you need these skills to ace Graduate Customer Support Analyst, Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer support and how your background makes you a great fit. Be sure to mention specific examples of how you've helped others or solved problems in the past.
Show Off Your Communication Skills:Since this role involves working closely with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated in team settings.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Graduate Customer Support Analyst. Familiarise yourself with how to solve system and user issues, and think about how you would advise customers on functionality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Since the job requires logical and analytical thinking, prepare examples from your studies or previous experiences where you've successfully analysed needs or identified improvement opportunities. Be ready to discuss how you approach problem-solving and how you can apply these skills to help clients configure the platform.
✨Communicate Clearly and Confidently
As communication is key in this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable. Remember, it’s not just about what you say, but how you say it. Show enthusiasm and a collaborative spirit!
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company culture, training opportunities, and career progression. This shows that you’re not only interested in the position but also in how you can grow within the company. Plus, it gives you a chance to assess if the company is the right fit for you!
