At a Glance
- Tasks: Support construction clients, build relationships, and ensure they benefit from our user-friendly products.
- Company: Join Dalux, a leader in digital construction solutions, in our new Birmingham office.
- Benefits: Be part of a dynamic team with opportunities for growth and development.
- Other info: Engage in networking events and trade fairs to showcase our innovative products.
- Why this job: Make a real impact in the construction industry while helping clients succeed.
- Qualifications: Experience in BIM and construction, with strong relationship-building skills.
The predicted salary is between 35000 - 45000 £ per year.
At Dalux, success is about people as much as technology. We are now looking for a Customer Success Manager to join our growing team in our newly established office in Birmingham from where you will support our growing customer base and strengthen Dalux's role in the UK construction market. You will be part of our great Contractor North team. As our new colleague you will be a trusted partner for our customers making sure they not only use Dalux but truly benefit from it. You will build long lasting relationships, help with onboarding and training, and ensure our clients feel supported every step of the way.
Main tasks:
- Working with construction industry clients, such as developers, general contractors, sub contractors, and consultants.
- Support new and existing customers in using and understanding our user friendly product.
- Assist new customers in implementation and training of our products related to construction processes.
- Support the current customers and develop their expertise by assisting them in technical or feature support, when needed.
- Take part in network groups, trade fairs and other events.
- Present Dalux product portfolio for new potential clients.
Qualifications:
- Has experience with BIM and is a digital construction enthusiast.
- Has solid knowledge and experience working on construction sites or in the construction industry.
- Has the ability to deep dive in the software and train superusers.
- Has the ability to build strong and long lasting customer relations.
- Is a great team player aiming for mutual success.
Work location: on‑site (Birmingham)
Customer Success Manager, Birmingham employer: Job Search Place Limited
At Dalux, we pride ourselves on fostering a collaborative and innovative work culture that prioritises both employee growth and customer success. As a Customer Success Manager in our new Birmingham office, you will enjoy the benefits of working in a supportive environment where your contributions directly impact our clients and the construction industry. With opportunities for professional development and a focus on building lasting relationships, Dalux is an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, trade fairs, and local meetups to connect with potential employers and other professionals in the construction sector. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of BIM and digital construction during conversations or interviews. Share examples of how you've used these skills to solve problems in past roles.
✨Tip Number 3
Be proactive! Reach out to companies you're interested in, even if they haven't advertised a position. Express your enthusiasm for their work and how you can contribute to their success as a Customer Success Manager.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This way, we can keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Customer Success Manager, Birmingham
Some tips for your application 🫡
Show Your Passion for Construction:When writing your application, let your enthusiasm for the construction industry shine through. We want to see how your experience aligns with our mission at Dalux and how you can help our customers truly benefit from our products.
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight relevant experiences, especially those involving BIM and customer relations, so we can see why you're the perfect fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This will help us quickly understand how you can contribute to our growing team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of BIM and the construction industry. Familiarise yourself with Dalux's products and how they benefit clients in real-world scenarios. This will show that you're not just interested in the role, but that you understand the challenges and needs of the customers you'll be supporting.
✨Showcase Your People Skills
As a Customer Success Manager, building relationships is key. Prepare examples from your past experiences where you've successfully onboarded clients or resolved issues. Highlight your ability to communicate effectively and how you’ve helped clients feel supported and valued.
✨Be Ready to Dive Deep
Since you'll need to assist customers with technical support, be prepared to discuss how you would approach troubleshooting and training. Think about specific instances where you've had to deep dive into software or processes to help someone out, and be ready to share those stories.
✨Engage with the Company Culture
Research Dalux’s values and culture. During the interview, express how your personal values align with theirs. Mention any relevant events or network groups you’ve participated in that relate to the construction industry, showing that you’re proactive and engaged in the community.
