At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with loads of activities for everyone.
- Benefits: Enjoy free bowling, food, discounts, and health perks while working in a vibrant environment.
- Other info: Flexible hours, great team atmosphere, and opportunities for career growth.
- Why this job: Be part of a team that brings joy and excitement to families and friends.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you.
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, actioning repairs in a timely fashion, and participating, supporting and encouraging the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician in Birmingham employer: Job Search Place Limited
Join our vibrant team where entertainment is at the heart of everything we do! As a Customer Service Assistant / Pin Technician, you'll thrive in a fun and dynamic environment, with opportunities for personal growth and development. Enjoy fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive work culture that values your contributions and encourages teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will show them you’re ready to deliver that outstanding experience they’re after.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with them, let your passion for entertainment shine through. They want team members who are excited about creating fun experiences for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you note. It’s a nice touch that shows you’re genuinely interested in joining their fantastic team.
We think you need these skills to ace Customer Service Assistant / Pin Technician in Birmingham
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and energy. Remember, we’re all about having fun!
Tailor Your Application:Make sure to highlight any relevant experience or skills that match the job description. Whether it’s customer service or a knack for technical stuff, we want to know how you can contribute to our fantastic team!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point. We appreciate brevity, especially when we’re sifting through lots of applications!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our fun-loving team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Show your enthusiasm for their activities, like bowling and escape rooms, and be ready to discuss how you can enhance the customer experience.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Even if you don’t have direct experience, think of times when you’ve helped someone or resolved an issue – this will demonstrate your willingness to learn and your positive attitude.
✨Demonstrate Your Team Spirit
This role requires a strong team player, so be ready to talk about your experiences working in teams. Share stories that highlight your ability to collaborate, support others, and contribute to a friendly atmosphere. Remember, they’re looking for someone who can help create a positive environment!
✨Be Ready for Technical Questions
Even if you don’t have experience with bowling machinery, show your interest in learning about it. Brush up on basic technical knowledge related to maintenance and repairs. You might be asked how you would approach a problem with the equipment, so think through some scenarios and be prepared to discuss them.
