At a Glance
- Tasks: Deliver top-notch customer service in a vibrant catering environment.
- Company: Join the Midlands Arts Centre team and be part of a creative community.
- Benefits: Earn £12.71/hour, enjoy generous leave, and access staff discounts.
- Other info: Diverse workplace committed to equal opportunities and sustainability.
- Why this job: Perfect for evening and weekend warriors looking to gain experience in hospitality.
- Qualifications: No prior experience needed, just a passion for great service and teamwork.
The predicted salary is between 12 - 13 £ per hour.
We are recruiting for Customer Service Assistants to join the catering department of Midlands Arts Centre (MAC) on variable hours contracts. Hours of work will include weekends and evenings.
Principal Purpose of Post
To ensure the highest level of customer service is achieved at all times to all customers of MAC and MAC user groups.
Key Responsibilities
- Deliver excellent customer service at all times and maximise customer satisfaction.
- Work in all areas of the food and beverage operation including the restaurant, all concessions, bar and catering for events.
- Wait tables, advising customers on the menu, taking orders correctly and delivering food and drinks to tables.
- Develop a sound understanding of all products, menu items and differing offers between the restaurant itself and all concessions.
- Produce drinks and snacks to approved company standards.
- Keep all work and customer areas clean, tidy and well maintained at all times.
- Help manage orders coming from the restaurant, concessions and ordering app to ensure all customers receive their orders in a timely fashion.
- Keep all service areas well stocked and presented correctly at all points throughout the day.
- Be well presented and wear the correct uniform at all times.
- Assist in resolving any customer issues or complaints in the first instance; making a shift leader aware of any issues which require further assistance.
- Assist the Commercial Hires and Customer Services teams in all secondary duties including ushering, assisting visitors etc in order to ensure smooth running of MAC as a whole.
General
- Communicate well within the catering team and across the wider teams at MAC.
- Build good working relationships and become a strong team player.
- Assist in the staffing rota where possible.
- Be proactive in self-development.
- Help maintain a high level of morale in all areas of MAC.
- Be an ambassador for MAC.
- Any other duties which may reasonably be required to support cross organisational needs.
- Implement MAC's Environmental Policy and consider how this role can contribute to MAC's sustainability goals.
- Promote and ensure the implementation of the equal opportunities, diversity, safeguarding and health & safety policies of MAC.
Administration
- Maintain all HACCP and COSHH documentation including cleaning checklists throughout the day.
- Gain a sound grasp of all systems needed, such as People HR and Rotacloud.
- Maintain operational procedures, including practices as stipulated by Environmental Health and Weights and Measures.
- Help maintain all records in relation to deliveries and stock.
Health and Safety
- Aid in responsibly ensuring the hygiene, cleanliness and health and safety of the service areas.
- Ensure that stock is rotated, labelled and stored in compliance with food hygiene procedures.
- Comply with all fire and safety regulations.
- Report any important issue to a line manager.
- Implement and follow strict rules on personal hygiene.
Equal Opportunities and Diversity
All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of MAC. Our ambition is that the leadership and workforce is more reflective of the diversity of contemporary England. We are particularly interested in receiving applications from people of all cultures and ethnicities, including those that may experience racism in our society, those with LGBTQ+ identities, neurodivergent and/or d/Deaf and disabled and those that have experienced socio and economic barriers.
Notes
This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.
Hours
Variable hours. Hours of work will include weekend and evening work.
Salary and Benefits
£12.71 per hour. Company pension with employer contributions, generous annual leave allowance, staff development and training programmes, staff discounts, complimentary tickets.
Catering Customer Service Associate - Evenings/Weekends in Birmingham employer: Job Search Place Limited
Midlands Arts Centre (MAC) is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those seeking meaningful roles in customer service. With flexible hours that accommodate evenings and weekends, MAC offers competitive pay, generous annual leave, and opportunities for staff training and development, all while fostering an inclusive environment that values diversity and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Customer Service Associate - Evenings/Weekends in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, check out MAC's website and social media. Understanding their values and culture will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a customer-facing role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Catering Customer Service Associate - Evenings/Weekends in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to ensure customer satisfaction, especially in busy environments like catering.
Be Specific About Your Availability:Since this role involves evenings and weekends, be clear about your availability in your application. Let us know when you can work so we can see how you fit into our team schedule.
Demonstrate Team Spirit:We love a good team player! In your application, mention any experiences where you’ve worked well with others. This could be in previous jobs or even during group projects at school.
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu and offerings at the Midlands Arts Centre. Being able to discuss specific dishes and drinks will show that you're genuinely interested in the role and ready to provide excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Dress to Impress
Since this role requires a uniform, it's important to present yourself well during the interview. Dress smartly and professionally to make a great first impression. It shows that you take the opportunity seriously and understand the importance of being well-presented.
✨Be Ready to Discuss Teamwork
The job involves working closely with others, so be prepared to talk about your experience as a team player. Share instances where you collaborated successfully with colleagues or contributed to a positive team environment. This will highlight your ability to fit into the MAC culture.
