At a Glance
- Tasks: Lead a dynamic retail team and create unforgettable customer experiences in beauty.
- Company: Join the innovative Charlotte Tilbury Beauty, a global sensation in the beauty industry.
- Benefits: Enjoy exclusive product launches, structured career development, and unique rewards.
- Other info: Embrace a vibrant culture with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and make a real impact in the beauty world.
- Qualifications: Retail management experience and a genuine passion for beauty are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it - you dare to do it.
As an Assistant Business Manager you will:
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Propose plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
About you:
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Why join us?
- We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
- Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals.
- You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Beauty Brand Ambassador & Retail Team Leader in Birmingham employer: Job Search Place Limited
Charlotte Tilbury Beauty is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With structured career development opportunities and a unique induction programme through Charlotte's Magic Academy, employees are empowered to excel in their roles while enjoying exclusive product launches and a range of fabulous benefits. Located in the heart of Birmingham at Selfridges, this role offers the chance to be part of a dynamic team that is passionate about beauty and dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Brand Ambassador & Retail Team Leader in Birmingham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Charlotte Tilbury's products, values, and recent campaigns. This way, when you chat with the team, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events where Charlotte Tilbury is featured. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and customer service. Think of examples from your past experiences that showcase your leadership skills and how you’ve driven team performance. We want to hear your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Charlotte Tilbury family. Let’s make magic happen together!
We think you need these skills to ace Beauty Brand Ambassador & Retail Team Leader in Birmingham
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for the beauty industry shine through! Share your experiences and what makes you excited about working with Charlotte Tilbury. We want to see that enthusiasm!
Tailor Your Application:Make sure to customise your application to reflect the specific role of Assistant Business Manager. Highlight your retail management experience and how it aligns with our values. We appreciate when candidates take the time to connect their skills to our needs.
Be Authentic:Don’t be afraid to show your personality in your written application. We’re looking for genuine individuals who can embody the Charlotte Tilbury spirit. Let us know what makes you unique and how you can contribute to our Dream Team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Charlotte Tilbury's history, values, and product range. Familiarise yourself with their latest launches and campaigns. This will not only show your genuine passion for the brand but also help you connect your experiences to their mission.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and created a positive team culture.
✨Emphasise Customer Experience
Charlotte Tilbury places customer experience at the forefront. Be ready to discuss specific strategies you've implemented to enhance customer satisfaction. Think about how you can bring innovative ideas to engage customers beyond the store experience.
✨Dress the Part
Since this role is in the beauty industry, your appearance matters. Dress professionally yet stylishly, reflecting the brand's aesthetic. This not only shows that you understand the beauty world but also that you can inspire your team to look and feel their best.
