At a Glance
- Tasks: Manage customer calls and provide top-notch service in a busy office.
- Company: Leading manufacturer in the home improvements sector with a vibrant team.
- Benefits: Competitive pay, flexible shifts, and a supportive work environment.
- Other info: Rotating shifts offer flexibility for students and career growth opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 12 - 13 £ per hour.
Pertemps are recruiting for a Customer Service Advisor on behalf of our client, a leading manufacturer of domestic building products within the home improvements sector. This is an excellent opportunity for someone with strong communication skills and previous customer service or call centre experience who enjoys working in a busy office environment.
Duties Include:
- Managing incoming customer calls and switchboard enquiries
- Delivering excellent customer service at all times
- Handling customer queries professionally and efficiently
- Completing general administration and data entry tasks
- Using Microsoft Office and internal systems confidently
The Ideal Candidate:
- Excellent communication and telephone manner
- Previous customer service or call centre experience desirable
- Good IT skills with knowledge of Microsoft Office
- Organised, reliable, and able to multitask
- Positive and professional attitude
Working Hours:
Rotating weekly shifts:
- Week 1: 8:00 am – 1:00 pm
- Week 2: 1:00 pm – 6:00 pm
Pay Rate: £12.80 per hour
Reception in Bilston employer: Job Search Place Limited
Join a dynamic team at a leading manufacturer of domestic building products, where your role as a Receptionist will be pivotal in delivering exceptional customer service. Enjoy a supportive work culture that values communication and teamwork, alongside opportunities for professional growth in a busy office environment. With competitive pay and flexible working hours, this position offers a rewarding experience in the thriving home improvements sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reception in Bilston
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished when you walk into that interview. It shows you take the opportunity seriously.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and keep you fresh in the interviewer's mind.
We think you need these skills to ace Reception in Bilston
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can handle customer queries effectively.
Tailor Your Experience:Don’t just list your previous jobs; explain how your past customer service or call centre experience makes you a perfect fit for this position. We want to see how your background aligns with the duties mentioned in the job description.
Be Professional and Positive:Your attitude matters! Make sure your application reflects a positive and professional tone. This will show us that you’re not just qualified, but also someone who can contribute to a great office environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult customers in the past and what strategies you used to resolve their issues. This will show that you understand the importance of excellent service.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated with customers or colleagues in previous roles. Remember, it’s all about making a positive impression!
✨Familiarise Yourself with Microsoft Office
As the job involves using Microsoft Office, make sure you’re comfortable with its applications. If you can, brush up on Excel for data entry tasks and Word for any documentation. Being able to demonstrate your IT skills during the interview will definitely give you an edge.
✨Prepare for Shift Work Questions
Since the position involves rotating shifts, be prepared to discuss your availability and how you manage your time. Show that you’re organised and reliable by sharing examples of how you’ve successfully juggled multiple responsibilities in the past.
