At a Glance
- Tasks: Manage billing processes and resolve customer issues in a dynamic team environment.
- Company: Join a leading company in the energy sector with a focus on accuracy and efficiency.
- Benefits: Enjoy a competitive salary, generous leave, private health insurance, and fun team events.
- Other info: Be part of a supportive culture that values collaboration and personal growth.
- Why this job: Make a real impact by ensuring customers are billed accurately and efficiently.
- Qualifications: 1+ years in customer service or admin, strong attention to detail, and Excel skills.
The predicted salary is between 26000 - 26000 £ per year.
Our Billing & Settlement department is the key area of the business. The billing team is responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH (non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines.
Responsibilities
- Working daily Billing processes including Billing fails and alerts
- Resolving billing issues, preventing us from creating customer invoices
- Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance
- Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads
- Contacting customers via phone or email to resolve issues as required
- Working internal mailbox daily, updating account information and responding to customers in a timely manner
- Supporting the business through operational effectiveness and delivery of KPIs
- Improving Meter read performance by analysing the portfolio and resolving Meter points that need focus
Qualifications
- Minimum of 1 year's prior experience in a customer facing or administrative role
- Strong attention to detail when reviewing customer accounts, meter reads, and billing data to ensure accuracy
- Able to manage daily tasks efficiently, prioritising operational responsibilities alongside ad hoc issues
- Comfortable investigating and resolving billing or data issues, analysing information to support process improvements
- Collaborative team player who contributes to a positive and proactive workplace culture
- Confident in contacting customers via phone or email, and skilled in Excel for analysing data and improving operational efficiency
Benefits
- Annual salary up to £26k
- Company annual bonus scheme
- 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
- Private Medical Insurance with Vitality Health
- Life Insurance policy, providing coverage at four times your salary
- Employee Assistance Programme offering confidential support and guidance
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office
- Salary sacrifice pension scheme where we will match contributions up to 5%
- In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards
We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds.
Billing and Settlement Coordinator employer: Job Search Place Limited
As a Billing and Settlement Coordinator, you will thrive in a dynamic and supportive work environment that prioritises accuracy and efficiency in the energy sector. Our company offers competitive benefits, including a generous annual leave policy, private medical insurance, and a strong focus on employee development through in-house training programmes. Located in a vibrant area, we foster a collaborative culture where your contributions are valued, and you can grow alongside a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Billing and Settlement Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to billing and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've resolved billing issues or improved processes in previous roles. This will demonstrate your value and fit for the Billing & Settlement Coordinator position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Billing and Settlement Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing and Settlement Coordinator role. Highlight your experience in customer-facing or administrative roles, and don’t forget to showcase your attention to detail and problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to billing processes and how you’ve resolved issues in the past.
Show Off Your Excel Skills:Since this role involves analysing data, make sure to mention your proficiency in Excel. If you have any specific examples of how you've used Excel to improve operational efficiency, definitely include those!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
Since the role involves billing and data accuracy, brush up on your knowledge of billing processes and industry standards. Familiarise yourself with common metrics and KPIs relevant to the electricity and gas sectors, as this will show your understanding of the job's core responsibilities.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved billing issues or improved processes in previous roles. Highlight your analytical skills and how you approach problem-solving, as this is crucial for managing billing fails and alerts effectively.
✨Communicate Clearly
As you'll be contacting customers to resolve issues, practice clear and concise communication. Think about how you would explain complex billing concepts to someone without a technical background. This will demonstrate your ability to engage with customers confidently.
✨Emphasise Team Collaboration
The role requires a collaborative spirit, so be ready to share experiences where you've worked well in a team. Discuss how you contribute to a positive workplace culture and support your colleagues, as this aligns with the company's values.
