At a Glance
- Tasks: Manage billing processes and ensure accurate invoicing for B2B accounts.
- Company: Vp plc, a diverse and inclusive employer in the construction and hire sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on quality and process improvement.
- Why this job: Join a dynamic team and make a real impact on customer experience and revenue assurance.
- Qualifications: Experience in billing, strong attention to detail, and excellent organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a highly organised and detail-focused Billing Administrator to support our Billing Manager and play a key role in delivering accurate, timely invoicing for high-value and high-volume B2B accounts. You’ll manage the full billing lifecycle, including regular hire, off-hire and non-standard charges, with a strong emphasis on Right First Time accuracy. This role is central to reducing billing errors, improving customer experience and supporting revenue assurance across the business.
Key Responsibilities
- Produce ad-hoc manual invoices and credit notes relating to account corrections, damage & loss invoicing, loss reinstatements, lost hire revenue and PO amendments.
- Run monthly reports to identify duplicate credits, suspended billing and zero-rate hires, raising corrective invoices and updating systems accordingly.
- Work closely with the One Call Centre, branches and Credit Control teams to resolve billing queries and proactively ensure issues are resolved first time.
- Manage regular billing cycles for large B2B customers, including framework pricing, consolidated invoicing, PO reconciliations and customer-specific reporting.
- Manage digital billing processes including portal uploads, e-invoicing and self-bill accounts.
- Maintain bank holiday suspension data and resolve related queries and credit requests in line with agreed procedures.
- Manage daily inbox activity, ensuring customer requests and queries are handled efficiently, professionally and accurately.
- Carry out weekly quality assurance checks to identify potential billing errors and prevent unexpected high-value or backdated charges.
- Manage workflows including new user setup, user amendments and weekly review of credit authorisation reports.
- Support the Triage Team through daily system updates, ensuring queries are allocated correctly for swift resolution.
- Produce internal reporting on outstanding invoice queries, trends and pricing compliance analysis.
- Work closely with the Billing Manager to identify root-cause issues and recommend process improvements or system developments.
- Undertake additional duties where required to support the smooth running of the Billing Team.
- Billing cycles completed within SLA targets.
What We're Looking For
- Previous experience within a billing role, ideally within construction, hire or a similar fast-paced environment.
- Experience in quality, revenue or margin assurance would be advantageous.
- Outstanding attention to detail with a strong investigative mindset.
- Excellent administration and organisational skills with a process-driven approach.
- Ability to prioritise workloads, work under pressure and meet strict deadlines in a fast-paced environment.
- Strong stakeholder management skills with a positive and adaptable attitude.
- Committed to delivering excellent customer service and resolving issues first time.
- Competent using finance systems and highly proficient in Microsoft Excel, including lookups and pivot tables for reporting and data analysis.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
Billing Administrator employer: Job Search Place Limited
Vp plc is an exceptional employer located in Manchester, offering a dynamic work environment that prioritises accuracy and customer satisfaction. With a strong commitment to employee development, we provide ample opportunities for growth within the billing team, fostering a culture of collaboration and innovation. Our focus on diversity and inclusion ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their billing processes and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your skills and experiences that relate directly to the Billing Administrator role.
✨Tip Number 4
Apply through our website for the best chance of landing the job. It shows you're genuinely interested and gives us a chance to see your application in the best light. Let's get you that role!
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Administrator role. Highlight your previous billing experience and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Show Off Your Attention to Detail:Since this role requires a strong focus on accuracy, don’t shy away from showcasing your attention to detail. Use examples from your past work where you’ve successfully managed billing processes or resolved discrepancies. We love seeing those 'Right First Time' moments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to our team. Keep it concise but impactful – we want to feel your enthusiasm for joining us at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Billing Administrator, you'll be dealing with numbers all day. Brush up on your financial terminology and be ready to discuss your experience with invoicing, credit notes, and any relevant software you've used. This will show that you understand the role and can hit the ground running.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in this role, prepare examples of how you've ensured precision in your previous work. Whether it's catching billing errors or managing complex reports, share specific instances where your attention to detail made a difference.
✨Showcase Your Problem-Solving Skills
Billing queries can be tricky, so think of times when you've resolved issues effectively. Be ready to explain your thought process and how you approached challenges, especially in high-pressure situations. This will highlight your investigative mindset and customer service commitment.
✨Familiarise Yourself with the Company
Research the company and its billing processes. Understanding their business model, especially in the B2B space, will help you tailor your answers and demonstrate your genuine interest in the role. Plus, it shows you're proactive and ready to contribute from day one.
