At a Glance
- Tasks: Support patients by managing queries, appointments, and providing excellent customer service.
- Company: Join the friendly team at Goldington Avenue Surgery, dedicated to patient care.
- Benefits: Part-time hours with flexible scheduling and full training provided.
- Other info: Opportunity for personal growth in a supportive healthcare environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: No prior experience needed; just bring your empathy and teamwork skills.
The predicted salary is between 12 - 15 £ per hour.
Goldington Avenue Surgery is looking for an enthusiastic and proactive Patient Care Team Member to join our team on a part-time basis. The role is for up to 20 hours per week and must include Wednesday and Thursday afternoons (1.00pm to 6.30pm). Additional hours may be worked on other days, subject to agreement with the successful candidate.
The patient care team play a pivotal role in the experience of patients at our practice, helping them to access the right services, signposting and dealing with their queries face to face, online and by telephone. This is a varied and challenging role, but is also rewarding when we can see how we are able to help our patients when they need us the most, and also to improve their overall health. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.
Main duties of the job:- Greeting and directing all patients.
- Working as part of the reception team.
- Answering the phones.
- Assisting patients in making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting and handing out letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Accurately maintaining patient records.
- Admin duties as instructed by the line manager.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous experience isn't necessary, who you are is the most important factor. Full training will be provided.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Previous medical or healthcare reception experience is desirable.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Care Team Member in Bedford employer: Job Search Place Limited
Goldington Avenue Surgery is an excellent employer that prioritises the well-being and development of its staff while fostering a supportive and collaborative work culture. As a Patient Care Team Member, you will enjoy flexible working hours, comprehensive training, and the opportunity to make a meaningful impact on patients' lives in a dynamic healthcare environment. Join us in a role where your contributions are valued, and you can grow alongside a dedicated team committed to providing exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Team Member in Bedford
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Job Search Place Limited.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Job Search Place Limited who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Care Team Member in Bedford
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Job Search Place Limited, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Job Search Place Limited where specific skills might be in demand.
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
