At a Glance
- Tasks: Provide top-notch customer service and support for ecommerce inquiries in both English and French.
- Company: Join Canada's largest independent sleep health provider, transforming patient care across the nation.
- Benefits: Enjoy competitive pay, virtual health services, employee discounts, and a fun team culture.
- Other info: Dynamic role with opportunities for professional growth and a supportive, inclusive workplace.
- Why this job: Make a real difference in people's lives by helping them navigate their sleep health journey.
- Qualifications: 1-3 years of customer service experience and bilingual in English and French.
The predicted salary is between 25000 - 32000 £ per year.
Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development. At Resolve Sleep Health, we believe that better sleep leads to a better life - and we're on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada's largest independent provider of sleep health services with over 145 clinics (and growing!), we're transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we're making sleep health accessible, effective, and life changing.
We are currently seeking a Customer Service Representative to support our Ecommerce and Growth Intake service models. The ideal candidate will have 1-3 years of customer service experience and be fully bilingual in English and French, with strong written and verbal communication skills. In this important front-line role, you'll be the first point of contact for customers-setting the tone for a positive, supportive experience from start to finish. This role will primarily support ecommerce customer service, including online orders, supply replacement inquiries, product questions, shipping, returns, and subscriptions. As we continue to grow our national service model, this position will also work closely with Growth Intake and Clinic Teams to ensure patients are directed to the right support pathway.
What you'll be doing:
- Help customers navigate their care journey with friendly, high quality service standards
- Respond to customer service inquiries via email and phone in both English and French
- Provide timely and professional support regarding orders, shipping, returns, product information and account issues
- Coordinate with internal teams including Warehouse, Marketing, Clinic Operations, etc., to resolve customer concerns
- Assist with inventory tracking and order management
- Handle customer complaints and elevate issues when necessary
- Maintain accurate records of customer interactions and transactions
- Support promotional campaigns and seasonal ecommerce initiatives
- Support sales of therapy products and subscription program
- Participate in future cross‑training to support Growth Intake workflows, including basic patient navigation, intake triage, and appointment redirection where appropriate
What you bring:
- A passion for people and exceptional customer service skills
- Fluent in both English and French
- Detail-oriented and a quick learner
- A patient-first mindset and solutions-focused approach
- Previous experience in customer service, ecommerce, healthcare and/or retail
- Familiar with digital tools including (Shopify, Salesforce, FreshDesk, or similar platforms)
- Comfortable working in a blended customer service environment that includes both retail/ecommerce support and healthcare-adjacent patient navigation
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proactive, resourceful, and able to work both independently and collaboratively
Why you'll love working here:
- Competitive pay with incentive opportunities
- Virtual Health through Consult+ Wellness + vacation hours
- Employee discounts on products/services
- A supportive, passionate, and fun team culture
We're committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.
Customer Service Representative in Bedford employer: Job Search Place Limited
At Resolve Sleep Health, we pride ourselves on being an exceptional employer dedicated to transforming sleep health across Canada. Our vibrant work culture fosters collaboration and innovation, offering comprehensive benefits and ample opportunities for professional growth. Join our passionate team where your contributions directly impact the well-being of our customers, all while enjoying a supportive environment that values inclusivity and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
