At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecom company with a supportive and flexible culture.
- Benefits: Competitive salary, uncapped commission, online GP access, and generous family leave.
- Other info: Flexible working options, career development support, and a vibrant team culture.
- Why this job: Use your communication skills to make a real impact while earning great rewards.
- Qualifications: Confident communicator with a knack for building relationships.
The predicted salary is between 26116 - 26738 £ per year.
Where: EE Darlington (Senhouse Road)
Full time: Permanent
Salary: £26,116.00 rising to £26,738.00 after 8 months of being here, plus incentives and bonuses
Hourly rate: £13.35 per hour rising to £13.66 per hour at 9 months in role
Start date: July 2026
Why this job matters
If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What's in it for you?
- A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses.
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
- Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Centre Agent - Uncapped Commission in Bedale employer: Job Search Place Limited
EE Darlington is an exceptional employer that prioritises employee well-being and career development. With a competitive salary structure, flexible working options, and comprehensive benefits including online GP access and generous family leave, we foster a supportive work culture that empowers our team members to thrive both personally and professionally. Join us in Darlington, where your skills can shine and your career can flourish in a vibrant and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Uncapped Commission in Bedale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their products. This will help you feel more confident when discussing how you can enhance customers' digital lives.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable with asking questions and building rapport.
✨Tip Number 3
Show off your personality! When you're on the phone, let your confidence shine through. Remember, it's not just about selling; it's about connecting with people and making their lives easier.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way for us to get to know you and your skills.
We think you need these skills to ace Call Centre Agent - Uncapped Commission in Bedale
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and experiences that make you a great fit for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention any relevant experience in customer service or sales, and how you can enhance our customers' digital lives.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key achievements and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand EE's products and services. Familiarise yourself with their offerings so you can confidently discuss how they enhance customers' digital lives. This will show your genuine interest in the role and help you connect with the interviewer.
✨Show Off Your People Skills
As a Call Centre Agent, you'll be talking to people all day. Prepare examples of how you've built relationships or resolved conflicts in the past. Whether it's negotiating with family or helping friends, these experiences are valuable and will demonstrate your ability to engage with customers.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions like 'How do you handle difficult customers?' or 'What motivates you in a sales role?'. Practising your responses will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows you're not just interested in the job, but also in how you can grow within the company.
