At a Glance
- Tasks: Provide excellent customer service and support in a busy outdoor business.
- Company: Join New Forest Activities, part of National Park Activities, delivering exciting outdoor experiences.
- Benefits: Enjoy discounted activities, free parking, and a supportive team environment.
- Other info: Flexible full-time or part-time roles available; weekend work is essential.
- Why this job: Be at the heart of adventure, helping customers create unforgettable experiences.
- Qualifications: No experience needed, just a positive attitude and good communication skills.
The predicted salary is between 24000 - 26000 £ per year.
We're looking for organised, friendly, and reliable support to join our office team for the busy season. We are happy to consider this as one full time role or a job share between two part time candidates. You'll be at the heart of a fast moving outdoor business providing excellent customer service and efficient administrative support. You'll be responding to customer enquiries, making bookings, taking payments and completing admin tasks. It's a great role for someone who enjoys speaking to people, staying busy and working as part of a close supportive team. Help make adventure happen. New Forest Activities is part of National Park Activities, delivering outdoor experiences, family adventures, group events and residential trips across the New Forest.
While our instructors are out on the water and in the woods, a huge amount happens behind the scenes to make each day run well. Bookings need processing, customers need looking after, and the office needs to stay organised even during the busiest parts of the season. That's where you come in. This role is ideal for someone who is confident speaking to customers, enjoys admin, can stay calm when things get busy and takes pride in being organised and helpful. You do not need years of experience, but you do need the right attitude, good communication skills and a willingness to work hard as part of the team.
What you’ll be doing:
- Bookings & Enquiries: Answer phone calls and emails, respond to customer enquiries, help people choose the right activities and make sure bookings are processed accurately and efficiently.
- Customer Support: Guide customers through the booking process, send out clear joining information, answer practical questions and help make sure people feel looked after before they arrive.
- Admin & Office Tasks: Keep records up to date, support daily office organisation, check booking details, assist with paperwork and help the team stay on top of a busy workload.
- Team Coordination: Work closely with instructors, operations staff and the wider team so that activities, group bookings and daily plans run as smoothly as possible.
What we’re looking for:
- Reliable, practical and good with people.
- Organised, comfortable using computers, and confident communicating by phone and email.
- Enjoy helping customers, pay attention to detail and cope well in a busy seasonal environment.
- Positive attitude, common sense and willingness to pitch in.
Working Hours: Office operates 7 days a week during the main season. Days are typically 09:00 – 17:00 assigned on a rota. Weekend work is mandatory and is part of the regular rota. Full time: 40 hours per week. Part time: 24 hours per week. Due to our rural location at Hazel Copse Farm, Beaulieu, reliable transport is essential.
What We Offer: Opportunities to work in a close knit, supportive team environment. Discounted activities for you and your family. Free parking.
Looking for a busy, hands-on seasonal role? If you enjoy admin, customer service and being part of a hardworking team, this is a great opportunity to join us for the season and play an important part in the business. We're looking for someone dependable, positive and ready to work weekends as part of the role.
Sales & Customer Service in Beaulieu employer: Job Search Place Limited
At New Forest Activities, we pride ourselves on being an excellent employer by fostering a close-knit and supportive team environment where every member plays a vital role in delivering unforgettable outdoor experiences. Our employees enjoy unique benefits such as discounted activities for themselves and their families, alongside the opportunity to grow within a dynamic and fast-paced setting in the beautiful New Forest. Join us this season and be part of a dedicated team that values hard work, positivity, and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service in Beaulieu
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Job Search Place Limited.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Job Search Place Limited.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Job Search Place Limited.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Job Search Place Limited!
We think you need these skills to ace Sales & Customer Service in Beaulieu
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Job Search Place Limited, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Job Search Place Limited that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Job Search Place Limited during this peak time and how you can be an asset to their team.
