At a Glance
- Tasks: Lead a vibrant swim venue, ensuring safety and exceptional customer experiences.
- Company: Join a family-focused organisation dedicated to inspiring children in the water.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Other info: Bright, modern facilities with great career progression opportunities.
- Why this job: Make a real impact in your community while leading a passionate team.
- Qualifications: Experience in leadership roles, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We're proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim!, you'll lead your venue and team to deliver an exceptional customer experience every day. You'll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You'll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you'll create a welcoming, efficient, and energetic environment that families love returning to.
What You'll Do
- Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
- Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
- Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and analyse performance data and customer feedback to continuously improve service quality.
- Lead on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and to share good practice and deliver a great experience for every family.
About You
You're an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You're just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Essential
- Experience leading a team, ideally in a leisure, hospitality, or customer facing environment.
- Excellent leadership, able to coach, motivate, and inspire others.
- Confident communicator, both in person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Experience managing facilities, ideally leisure or pool operations.
- Knowledge of health & safety, safeguarding, or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Sales or business development experience, ideally in a customer service environment.
- Understanding of performance reporting.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
General Manager in Batley employer: Job Search Place Limited
At swim!, we pride ourselves on creating a vibrant and supportive work culture where our team members are empowered to lead and inspire. As a General Manager, you'll enjoy competitive salaries, professional development opportunities, and a bright, modern working environment that prioritises safety and community engagement. With unique benefits like your birthday off and discounts for family and friends, we ensure that our employees feel valued and motivated to deliver exceptional experiences for families in our state-of-the-art venues.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Batley
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with families and the community. This will help you connect your experience with their values during the chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer experiences. We want to hear how you can bring that energy to our swim! venue.
✨Tip Number 3
Be ready to discuss how you’d engage with local schools and families. Show us your ideas for building those community connections and driving new sign-ups. It’s all about creating that welcoming environment!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that General Manager position!
We think you need these skills to ace General Manager in Batley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic experience for families and children at our venues.
Tailor Your CV:Make sure your CV is tailored to the General Manager position. Highlight your leadership experience and any relevant skills that match what we’re looking for. We love seeing how your background fits with our mission!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the swim! family!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Venue Inside Out
Before the interview, take some time to familiarise yourself with the swim! venue and its operations. Understand the key aspects of safety, cleanliness, and customer experience that are crucial for the role of General Manager. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you motivate and inspire your team. Think of specific examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight your ability to coach and develop others, as this is essential for the role.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, come ready with ideas on how you would engage with the community. Share any previous experiences where you've successfully connected with local groups or schools, and how you plan to drive membership growth at swim!.
✨Prepare for Performance Metrics Discussion
Understand the importance of performance data and customer feedback in improving service quality. Be ready to discuss how you've used data in the past to make informed decisions and enhance customer experiences. This will demonstrate your analytical skills and commitment to high standards.
