At a Glance
- Tasks: Lead a passionate team to deliver exceptional dining experiences and train staff.
- Company: Emberwood, a Michelin Guide restaurant in Bath, focused on innovative service.
- Benefits: Competitive pay, free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Enjoy a vibrant work environment with excellent career growth potential.
- Why this job: Join a dynamic team and create unforgettable moments for guests every day.
- Qualifications: 2+ years in hospitality with strong leadership and guest-focused skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £13.75 per hour + Tronc (approx 3-4k per annum). Full time, 40 hours, 5 days out of 7 – evenings and weekends.
Who Are We?
At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests' needs and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. Within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide.
What Do We Offer?
- Free Hotel Breaks – From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes – We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave – 26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers.
- Institute of Hospitality – We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured – A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses – We encourage your learning and development so we would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme.
Who Are We Looking For?
The Head Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused. They will be the right‑hand person of the Management team during service, and will also ensure all preparations leading up to those services are exact and precise. They will also be encouraged to deliver magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces are looked after.
The Head Waiter should have at least 2 years of full‑time experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. Training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.
Qualifications
At least 2 years of full‑time experience in a comparable position and environment, with a strong guest‑centric approach and a proven record of training and leadership within hospitality teams.
What Are The Key Responsibilities?
- Guest interaction and repeat business built on trust and experiences.
- Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
- Assist with training of staff in the consistent delivery of the order of service, menu knowledge and elevating the guest experience.
- Complete individual tasks assigned by the restaurant manager or line manager.
- Comply with Health and Safety Standards, built in to deliver exquisite experiences for guests.
- Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.
- Oversee all sections across Emberwood and support the team in delivery of the product to a high standard.
- Responsibility for the correct opening or close‑down of the restaurant.
- Leadership through energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.
Head Waiter/Waitress in Bath employer: Job Search Place Limited
At Emberwood, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. With competitive pay, generous benefits like free hotel breaks and enhanced parental leave, and a strong focus on personal development through training and membership in the Institute of Hospitality, we empower our staff to deliver exceptional service while enjoying a fulfilling career in the heart of Bath's culinary scene.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter/Waitress in Bath
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can chat with staff and get a feel for the atmosphere, which will help you tailor your answers to fit Emberwood's unique style.
✨Tip Number 2
Show off your passion for food and service! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate that you're not just about serving food, but creating memorable experiences.
✨Tip Number 3
Be ready to showcase your leadership skills! As a Head Waiter, you'll need to inspire your team. Prepare to discuss how you've trained or motivated others in previous roles, and how you plan to bring that energy to Emberwood.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Emberwood family. Let's make it happen!
We think you need these skills to ace Head Waiter/Waitress in Bath
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for food and guest interaction shine through. We want to see how you can contribute to our unique service style at Emberwood!
Highlight Relevant Experience:Make sure to detail your previous experience in hospitality, especially any leadership roles. We’re looking for someone with at least 2 years in a similar position, so don’t hold back on showcasing your skills!
Be Personable and Professional:Remember, we value a conversational style of service. Your application should reflect that balance of professionalism and approachability. Let us get a sense of your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Emberwood!
How to prepare for a job interview at Job Search Place Limited
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Emberwood's menu and any unique offerings like the Pudding Trolley or Martini Trolley. This shows your passion for food and beverage, and it’ll help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Skills
Be prepared to share specific examples of how you've trained and led teams in previous roles. Highlight moments where you empowered your team to deliver exceptional service, as this aligns perfectly with what Emberwood is looking for in a Head Waiter.
✨Emphasise Guest Interaction
Since Emberwood values guest interaction, think of ways you’ve built trust and rapport with customers in the past. Share stories that demonstrate your ability to create memorable experiences, as this will resonate well with their guest-centric approach.
✨Prepare Questions About Their Vision
Show your interest in Emberwood by preparing thoughtful questions about their vision for service and guest interaction. This not only demonstrates your enthusiasm but also gives you insight into how you can contribute to their goals.
