At a Glance
- Tasks: Lead the service team to create unforgettable guest experiences and ensure top-notch food delivery.
- Company: Emberwood, a Michelin Guide restaurant in Bath, focused on exceptional service.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive training opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that transforms dining into an exquisite experience.
- Qualifications: 2+ years in hospitality with strong leadership and guest-focused skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £13.75 per hour + Tronc (approx 3-4k per annum). Full time, 40 hours, 5 days out of 7 – evenings and weekends.
Who Are We?
At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests' needs and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. Within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide.
What Do We Offer?
- Free Hotel Breaks – From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes – We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave – 26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers.
- Institute of Hospitality – We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured – A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses – We encourage your learning and development so we would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme.
Who Are We Looking For?
The Head Waiter will ensure that all food services are well supported and help direct the members of the team in being prepared for service. They will be extremely passionate about food and beverage, supporting the Managers in training the team and arming them with all the tools to succeed during briefings. They will be responsible for encouraging the team to remain service and guest focused. They will be the right‑hand person of the Management team during service, and will also ensure all preparations leading up to those services are exact and precise. They will also be encouraged to deliver magic moments, empowering the team to deliver an exquisite experience to the guest and be proactive in ensuring all public areas and spaces are looked after.
The Head Waiter should have at least 2 years of full‑time experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. Training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.
Qualifications
At least 2 years of full‑time experience in a comparable position and environment, with a strong guest‑centric approach and a proven record of training and leadership within hospitality teams.
What Are The Key Responsibilities?
- Guest interaction and repeat business built on trust and experiences.
- Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
- Assist with training of staff in the consistent delivery of the order of service, menu knowledge and elevating the guest experience.
- Complete individual tasks assigned by the restaurant manager or line manager.
- Comply with Health and Safety Standards, built in to deliver exquisite experiences for guests.
- Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.
- Oversee all sections across Emberwood and support the team in delivery of the product to a high standard.
- Responsibility for the correct opening or close‑down of the restaurant.
- Leadership through energy and enthusiasm for the environment and brand to create a positive feeling for all staff and guests.
Head Waiter: Lead Service & Guest Experience in Bath employer: Job Search Place Limited
Emberwood is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about hospitality. With benefits like free hotel breaks, enhanced parental leave, and extensive training opportunities, we empower our team to excel in delivering exquisite guest experiences. Located in Bath, a city renowned for its rich history and charm, working here offers unique advantages, including the chance to be part of a Michelin Guide-awarded restaurant from its inception.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter: Lead Service & Guest Experience in Bath
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can experience the service style and atmosphere first-hand, which will help you connect with the team during your chat.
✨Tip Number 2
Show off your passion for food and guest experiences! When you’re chatting with the hiring team, share your favourite dining experiences and how you’ve created memorable moments for guests in the past. It’ll show you’re the right fit for Emberwood!
✨Tip Number 3
Be ready to demonstrate your leadership skills! Think of examples where you’ve trained or motivated a team. Emberwood is all about creating a harmonious environment, so showing you can lead with energy and enthusiasm will definitely impress.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics, training opportunities, or even the famous Pudding Trolley. This not only helps you gauge if it’s the right fit but also shows you’re genuinely keen on being part of the Emberwood family.
We think you need these skills to ace Head Waiter: Lead Service & Guest Experience in Bath
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let us see your enthusiasm for guest experiences. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Highlight Your Leadership Skills:As a Head Waiter, you'll be guiding the team. Make sure to mention any experience you have in training or leading others. We want to know how you've helped your team succeed in delivering top-notch service.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Use similar language and phrases to show that you understand our values and the role's requirements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Emberwood!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Menu Inside Out
Make sure you’re familiar with the menu and any special offerings, like the Pudding Trolley or Martini Trolley. Being able to discuss dishes confidently will show your passion for food and beverage, which is crucial for a Head Waiter.
✨Showcase Your Leadership Skills
Prepare examples of how you've trained and led teams in previous roles. Highlight specific instances where you’ve motivated staff to deliver exceptional guest experiences, as this aligns perfectly with what Emberwood is looking for.
✨Emphasise Guest Interaction
Think of ways you’ve built trust and rapport with guests in the past. Be ready to share stories that demonstrate your guest-centric approach and how you’ve created memorable experiences, as this is key to succeeding in this role.
✨Bring Enthusiasm and Energy
During the interview, let your personality shine through! Emberwood values energy and enthusiasm, so be sure to convey your passion for hospitality and how you can contribute to a positive atmosphere for both staff and guests.
