At a Glance
- Tasks: Lead guest experiences, manage operations, and create memorable moments at Dukes Hotel.
- Company: Dukes Hotel, a vibrant and welcoming boutique hotel in Bath.
- Benefits: Full-time role, free parking, discounts, and progression opportunities.
- Other info: Be part of a diverse community and bring your unique self to work.
- Why this job: Join a fun team and make guests feel at home every day.
- Qualifications: Previous hotel experience and a natural flair for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Be our Guest Experience Lead – but most importantly, be you! At Dukes, Bath, we are looking for a confident, hands‑on hotel person who loves guests, thrives on variety and can help keep the day running smoothly. You should have previous hotel experience, ideally in reception, front office, reservations, guest services or a generalist hotel operations role.
What You'll Be Doing
- You'll move between reception, reservations, breakfast service, bar support and daily hotel operations, helping the guest experience feel smooth, warm and unmistakably Dukes.
- Creating brilliant first impressions at check in and lovely last impressions at check out.
- Managing guest queries, messages, reservations and special requests with confidence.
- Supporting breakfast service and helping the team when service gets busy.
- Being a visible point of support for guests during the shift.
- Spotting the small details before they become big problems and helping keep standards high across reception, public areas and guest touchpoints.
- Supporting managers with day‑to‑day hotel operations.
- Making calm, sensible decisions when things do not go exactly to plan.
- Bringing warmth, polish and a little bit of pizzazz to every shift.
Qualifications
- A natural host who makes people feel welcome within seconds.
- Confident on reception or willing to build on existing front office experience.
- Calm when it's busy, not someone who disappears when the printer jams.
- Happy to jump from breakfast service to check‑ins to reservations without needing a lie down.
- Organised enough to keep the wheels turning, but playful enough to enjoy the ride.
- Comfortable being visible, hands‑on and part of the action.
- Able to make sensible decisions during a shift.
- Full of warmth, common sense and character.
- Previous hotel experience is essential; boutique hotel experience is a plus but any hotel environment is valuable.
- You do not need to know everything on day one, but experience working in a hotel environment is required.
What You'll Get for Being Yourself
- Free parking for team members.
- Full‑time role – part of the family and get to know the guests.
- Progression and training opportunities throughout Kaleidoscope Collection.
- Cash savings benefits to make your monthly pay go further, plus wellbeing support for you and your family.
- Discount on eating, drinking and sleeping at all of our properties.
- £500 refer a friend scheme.
- A stimulating, creative environment as part of a diverse community of people.
- A team who live and breathe our purpose.
Most importantly, we want someone who brings themselves to work. The polished bits, the quirky bits, the funny bits, the thoughtful bits – all of it.
Guest Experience Lead - Dukes Hotel in Bath employer: Job Search Place Limited
At Dukes Hotel, Bath, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued for their unique contributions. As a Guest Experience Lead, you'll enjoy a full-time role with opportunities for progression and training, alongside benefits like free parking, discounts across our properties, and a supportive environment that encourages personal expression and growth. Join us to be part of a dedicated team that thrives on creating memorable experiences for our guests while having fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead - Dukes Hotel in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Lead - Dukes Hotel in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
