At a Glance
- Tasks: Welcome customers and guide them through the vehicle rental process with a smile.
- Company: Join a family-owned global leader in mobility with a strong legacy.
- Benefits: Earn £13.25 per hour with flexible shifts and potential for contract extension.
- Other info: Opportunity to work in a supportive team with career growth potential.
- Why this job: Make a difference in customer experiences while working in a dynamic environment.
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 27000 - 28000 £ per year.
A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long‑term success of our people, our customers and our business.
About the Role
This is a temporary position starting immediately until October 2026 with the potential to extend based on business need. Flexible shifts are available across seven days a week. Pay: £13.25 per hour. Contracted hours: 45 per week.
Responsibilities
- Greet customers warmly upon arrival and assist them with the rental process from start to finish.
- Provide information about available vehicle options, rental rates, and additional services such as insurance coverage and GPS navigation systems.
- Process rental agreements accurately and efficiently, ensuring that all necessary documentation is completed and signed by the customer.
- Conduct vehicle inspections with customers before and after rental periods, noting any pre‑existing damage and explaining the return procedures.
- Deliver and collect vehicles across the region.
- Address any inquiries or concerns raised by customers regarding their rental experience, resolving issues promptly and effectively.
- Follow company policies and procedures regarding vehicle maintenance, safety, and security, adhering to all regulatory requirements.
Qualifications
- Excellent communication and interpersonal skills, with a friendly and customer‑focused attitude.
- Previous experience in customer service or retail.
- Strong attention to detail and ability to multitask in a busy environment.
- Strong work ethic and positive attitude.
- Flexibility to work a variety of shifts, including evenings and weekends.
- Must be over 21 years of age for insurance purposes.
- Must have a full manual UK driving licence.
We are committed to providing reasonable accommodations to support applicants during the recruitment process. No drug or alcohol related offence within the last five years is permitted.
Location: Bath
Customer Service Representative - Bath employer: Job Search Place Limited
As a family-owned global mobility leader, we pride ourselves on fostering a supportive and inclusive work environment in Bath, where our Customer Service Representatives can thrive. With flexible shifts, competitive pay, and a commitment to employee growth, we ensure that our team members feel valued and empowered to deliver exceptional service. Join us and be part of a legacy that prioritises long-term success for our people and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Bath
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they’re family-owned. This will help you connect with them during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you’ve gone above and beyond for someone. Share these stories during your interview to highlight your experience.
✨Tip Number 3
Be flexible with your availability! They’re looking for someone who can work various shifts, so let them know you’re open to evenings and weekends. This shows you’re committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Representative - Bath
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and customer-focused attitude. Remember, we’re all about building connections!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or retail. Mention specific skills that match the job description, like your attention to detail and ability to multitask. It shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate a well-structured application! Keep your sentences clear and to the point. Avoid jargon and make it easy for us to see why you’d be a great fit for the Customer Service Representative role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and operations. Understanding their legacy and commitment to customer service will help you align your answers with their expectations.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlight your friendly attitude and ability to multitask in busy environments.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about how you would greet a customer or explain rental processes. Practising these scenarios can boost your confidence and help you articulate your thoughts clearly.
✨Dress for Success
Even though it’s a customer service role, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. A neat appearance can set a positive tone for the interview.
