At a Glance
- Tasks: Support the practice team with admin tasks while learning essential business skills.
- Company: Join a busy GP practice dedicated to patient care and professional development.
- Benefits: Gain a nationally recognised qualification and receive on-the-job training.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a difference in healthcare while building your career in business administration.
- Qualifications: No prior experience needed, just a willingness to learn and collaborate.
The predicted salary is between 18000 - 25000 £ per year.
The purpose of this apprenticeship role is to provide administrative support to the practice team while developing a wide range of business and office skills within a busy GP practice environment. The post-holder will learn and assist with general administration, patient records management, reception support, and data processing. This role will contribute to the efficient running of the surgery and ensure a professional and welcoming service for all patients. Training will be provided both on the job and through an approved apprenticeship provider, leading to a nationally recognised qualification in Business Administration. As part of the apprenticeship, 20% of the working week will be protected time for college work, study, and off-the-job learning, in accordance with the apprenticeship programme requirements.
Responsibilities
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
General Administrative Support
- Provide clerical and administrative assistance to the wider practice team.
- Carry out photocopying, filing, scanning, shredding, and data entry tasks as directed.
- Support with the organisation and distribution of correspondence and internal documents.
- Assist with stock management of office and stationery supplies.
Patient and Records Administration
- Learn to process patient registrations, deductions, and demographic updates on SystmOne.
- Support the summarising and coding of patient information under supervision.
- File and retrieve Lloyd George paper records and assist with document archiving.
- Help process online access and proxy access requests.
Reception and Front-Office Support
- Assist in greeting and directing patients courteously, both in person and via telephone.
- Support the management of appointments and messages where appropriate.
- Ensure the reception and office areas are tidy, organised, and professional.
Team Support
- Work collaboratively with colleagues across admin, care navigation, and clinical teams.
- Attend staff meetings, training sessions, and one-to-one supervision as required.
- Undertake any additional tasks in line with the level and scope of the apprenticeship.
Training and Development
- Undertake training towards a Level 3 Business Administrator Apprenticeship (or equivalent).
- Complete coursework, assessments, and portfolio evidence as required.
- Participate in in-house training on topics such as confidentiality, data protection, and SystmOne.
- Receive ongoing supervision and support to ensure progression in skills and confidence.
Confidentiality
- Respect patients' privacy and act appropriately when handling sensitive information.
- Handle confidential information relating to patients, carers, practice staff and other healthcare workers with strict confidentiality.
- Only disclose information to authorised persons in accordance with practice policies.
Health & Safety
- Use personal security systems within the workplace according to practice guidelines.
- Identify the risks involved in work activities and undertake such activities in a way that manages those risks.
- Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Equality and Diversity
- Act in a way that respects the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behave in a welcoming, non-judgmental manner respecting individuals' circumstances and rights.
Personal / Professional Development
- Participation in annual performance reviews and maintain a record of personal and professional development.
- Take responsibility for own development and demonstrate skills and activities to others.
Quality
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for actions under supervision.
- Contribute to the effectiveness of the team through reflection and suggestions for improvement.
- Work effectively with individuals in other agencies to meet patient needs.
- Manage own time, workload and resources effectively.
Communication
- Communicate effectively with team members, patients and carers.
- Recognise needs for alternative communication methods and respond accordingly.
Contribution to Implementation of Services
- Apply practice policies, standards and guidance.
- Discuss with team how policies will affect own work.
- Participate in audit where appropriate.
Infection Prevention & Control
- Follow practice guidelines and requirements pertaining to infection control and clinical waste.
Business Administrative Apprentice in Bath employer: Job Search Place Limited
Join our dynamic GP practice as a Business Administrative Apprentice, where you'll gain invaluable experience in a supportive environment dedicated to patient care. We prioritise employee growth through comprehensive training and mentorship, ensuring you develop essential skills while contributing to a welcoming atmosphere for both staff and patients. With a commitment to professional development and a focus on teamwork, this role offers a meaningful pathway to a nationally recognised qualification in Business Administration.
StudySmarter Expert Advice🤫
We think this is how you could land Business Administrative Apprentice in Bath
✨Tip Number 1
Get your networking game on! Reach out to people in the healthcare admin field, join relevant groups on social media, and attend local events. You never know who might have a lead on an apprenticeship or can give you insider tips.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock ones with friends or family. Focus on common questions for admin roles and think about how your skills can shine through. Confidence is key!
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know why you're excited about the role. Share what you hope to learn and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Business Administrative Apprentice in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Business Administrative Apprentice. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant abilities!
Show Your Enthusiasm:Let your passion for the role shine through in your written application. We love candidates who are excited about learning and growing within a busy GP practice environment, so share why this apprenticeship is the right fit for you!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Administrative Apprentice. Familiarise yourself with tasks like patient records management and data processing. This will help you demonstrate your enthusiasm and readiness to contribute to the practice.
✨Showcase Your Communication Skills
As this role involves interacting with patients and team members, be prepared to discuss your communication style. Think of examples where you've effectively communicated in previous roles or during your studies. This will show that you can handle the front-office support aspect of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, training opportunities, and team dynamics. This not only shows your interest but also helps you gauge if the practice is the right fit for you.
✨Demonstrate Your Organisational Skills
Since the role requires managing appointments and keeping the reception area tidy, think of ways to highlight your organisational skills. Share experiences where you successfully managed multiple tasks or maintained an organised workspace, as this will resonate well with the interviewers.
