Band 3 Ward Administrator - St Martins Hospital in Bath

Make a real difference to patient care before it even begins. We are looking for a highly organised and personable Ward Administrator to be the welcoming first point of contact across BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Hospitals. In this vital role you’ll help ensure patients experience a smooth, well‑coordinated journey from admission through to discharge. You will deliver a professional and efficient service to patients, members of the public, colleagues and external professionals via telephone, email and post. Working closely with nursing and multidisciplinary teams you’ll provide comprehensive administrative support that keeps the ward running efficiently – freeing up clinicians to focus on delivering outstanding patient care.

Responsibilities

• Manage a wide range of clerical and administrative tasks to support day‑to‑day ward operations.
• Support care coordination, helping to ensure a smooth patient journey from admission to discharge.
• Maintain accurate and up‑to‑date patient records throughout the pathway.
• Handle sensitive and confidential information with the highest level of professionalism at all times.
• Deliver clear and effective communication with patients, colleagues and external stakeholders.
• Work proactively as part of a multidisciplinary team in a fast‑paced environment.
• Build strong working relationships through confidence, empathy and a respectful approach.
• Manage complex or sensitive situations with discretion and professionalism.

Essential Qualifications

• Previous administration experience, ideally within a busy or customer‑facing environment.
• Experience using IT systems with confidence and accuracy.
• Strong computer literacy, including Microsoft Office (Outlook, Word, Excel).
• Excellent keyboard and data entry skills with a high level of accuracy.
• Effective communication and interpersonal skills, with the ability to engage clearly with colleagues and service users both verbally and in writing.
• Ability to handle information with discretion, sensitivity and strict confidentiality.
• Strong organisational and planning skills, with the ability to prioritise workload and meet deadlines in a fast‑paced environment.
• Proven ability to work effectively as part of a team.

Desirable Qualifications

• NVQ Level 2 in Administration and/or Customer Services.
• Previous experience within health or social care settings.
• Basic understanding of medical terminology.
• Familiarity with clinical systems or healthcare databases.

Benefits

• Salary £25,500 – £27,098 FTE.
• Access to group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub giving access to discounts on everyday purchases and vouchers.
• Access to wages as you earn them to cover emergencies.
• Online and face‑to‑face help with mental and physical wellbeing.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development.
• An open, just culture encouraging ideas to deliver a purpose of transforming health and care.

About the Company – HCRG Care Group

HCRG Care Group is one of the UK’s leading independent providers of community health and care services, established in 2006. We work with health and care commissioners and communities to transform services focusing on experience, efficiency and improved outcomes. We deliver adult and children community health services, primary and urgent care, sexual health, dermatology, MSK and adult social care throughout England, supporting millions of people each year.

Equal Opportunities & Diversity

We are committed to equal opportunities and welcome applications from a broad, diverse range of people. We are a Disability Confident, Committed company providing adjustments and technical solutions to be inclusive of everyone.

Application Notice

As roles can attract many applications, we may close early. If you are keen to join, please apply promptly.