At a Glance
- Tasks: Join our friendly team as a Bank Receptionist, handling patient enquiries and managing appointments.
- Company: A welcoming GP surgery in Staines with a supportive environment.
- Benefits: Gain valuable experience in healthcare while working flexible hours.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a difference in patients' lives while developing your skills in a dynamic setting.
- Qualifications: Excellent communication skills and a willingness to learn are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are a friendly GP surgery working over two sites in Staines and we are looking for a reliable and motivated individual to join our team as a Bank Receptionist. Candidates will need to have excellent communication skills and be computer literate. We are looking for someone who is confident in their ability, hardworking and eager to learn and shows initiative. Previous experience of working within a GP Practice would be helpful.
Main duties of the job include:
- Scanning documents into Docman
- Referrals
- Manage outgoing prescriptions
- Dealing with patient enquiries
- New Patient registrations
- Other admin duties as required
Job Summary: To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary Responsibilities:
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Code data on EMIS
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient's healthcare records as necessary
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Secondary Responsibilities:
- Partake in audit as directed by the audit lead
- Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support The Pharmacy Care Coordinator in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Ordering and monitoring of stationery supplies
Qualifications:
- Experience of working in a fast-paced role
- Experience of working in a GP practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Bank Receptionist employer: Job Search Place Limited
Join our friendly GP surgery in Staines, where we prioritise a supportive work culture and value each team member's contribution. As a Bank Receptionist, you'll enjoy opportunities for personal growth while working in a diverse environment that promotes equality and respect. We offer a collaborative atmosphere, ensuring you feel valued and empowered to make a difference in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Receptionist
✨Tip Number 1
Get to know the practice! Research the GP surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception duties and patient interactions. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 3
Show off your skills! During the interview, highlight your communication abilities and any relevant experience in a fast-paced environment. Don’t forget to mention your computer literacy and how it can benefit the practice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Bank Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're looking for someone with excellent communication skills, make sure to highlight any relevant experience in your application. Whether it's dealing with patients or working in a team, let us know how you shine in this area!
Be Computer Savvy:As a Bank Receptionist, you'll need to be comfortable with technology. Mention any experience you have with computer systems, especially if you've worked with appointment systems or patient records before. We want to see that you're ready to hit the ground running!
Demonstrate Your Initiative:We love candidates who show initiative! In your application, share examples of times when you've gone above and beyond in previous roles. This will help us see your motivation and eagerness to learn.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank Receptionist at a GP surgery. Familiarise yourself with tasks like managing appointments, dealing with patient enquiries, and using systems like Docman. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively communicated in previous roles, especially in a healthcare setting, to show you can handle patient interactions with ease.
✨Demonstrate Your Initiative
Employers love candidates who take the initiative. Think of times when you've gone above and beyond in your previous jobs or studies. Be ready to share these examples during your interview to illustrate your proactive attitude and eagerness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or patient care strategies. This shows you're genuinely interested in the position and helps you assess if the practice is the right fit for you.
