At a Glance
- Tasks: Join our team as a Bank Patient Administrator, handling appointments and patient enquiries.
- Company: Newmedica, a leading NHS ophthalmology provider, recognised as a Great Place to Work.
- Benefits: Earn £13.45 per hour, enjoy accrued holiday, and access learning opportunities.
- Other info: Dynamic role with a focus on empathy and teamwork in a fast-paced clinic.
- Why this job: Make a real difference in patients' lives while working in a supportive, friendly environment.
- Qualifications: Customer service experience, administrative skills, and a good grasp of Office 365.
The predicted salary is between 27000 - 28000 £ per year.
Newmedica is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health. We're proud to have been certified as a Great Place to Work for the third year running and listed among the UK's top 30 Best Workplaces for 2026 - recognition that reflects how colleagues feel about working here. Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day - Commercial, Courageous, Compassion, Collaborative and Curious.
We are looking for a new Bank Patient Administrator to join our Manchester site. The hours for this role will be variable. This role involves carrying out different administrative duties and it's a varied role - you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we're looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need?
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player - happy to jump in and support others when required
What we're offering
- £13.45 per hour
- Accrued holiday
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
- A bright, spacious and modern working environment, built to the highest standards.
If you would like an informal chat about the opportunity or to request a job description, please contact us. Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics. Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.
Bank Patient Administrator employer: Job Search Place Limited
Newmedica is an exceptional employer, recognised as a Great Place to Work for three consecutive years and ranked among the UK's top 30 Best Workplaces for 2026. Our Manchester site offers a supportive and collaborative work culture, where employees are encouraged to grow through various learning opportunities while making a meaningful impact on patients' lives in a bright and modern environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Patient Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Newmedica. Understand their mission and values, especially how they aim to change lives through better sight. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone manner! Since you'll be dealing with patients over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Office 365 and any patient record systems you've used. If you’re not familiar with a specific system, don’t worry—just express your eagerness to learn and adapt!
✨Tip Number 4
Be yourself! Newmedica values compassion and collaboration, so let your personality shine through. Share your experiences in customer service and how you’ve helped others feel at ease, especially in stressful situations like eye surgery.
We think you need these skills to ace Bank Patient Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bank Patient Administrator role. Highlight your previous experience in customer-facing roles and any administrative tasks you've handled. We want to see how your skills align with our mission to improve eye health!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients, it's crucial to demonstrate your excellent grasp of the English language. Use clear and concise language in your application, and don’t forget to showcase your friendly phone manner!
Emphasise Your Team Spirit:We love team players! In your application, mention times when you’ve supported colleagues or worked collaboratively in a busy environment. This will show us that you’re ready to jump in and help out wherever needed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Newmedica. Understand their mission to change lives through better sight and eye health, and be ready to discuss how you can contribute to this purpose. Familiarising yourself with their values—Commercial, Courageous, Compassion, Collaborative, and Curious—will show that you're aligned with their culture.
✨Showcase Your Customer Focus
As a Bank Patient Administrator, you'll be interacting with patients regularly. Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about times when you’ve put someone at ease or handled a difficult situation with empathy—these stories will resonate well during your interview.
✨Demonstrate Your Administrative Skills
Since the role involves various administrative tasks, be ready to discuss your experience in busy environments. Highlight your proficiency with Office 365 and any patient record systems you've used. You might even want to mention specific tools or software that you’re comfortable with to show you’re tech-savvy.
✨Practice Your Communication Skills
Given the importance of a good phone manner and written communication in this role, practice articulating your thoughts clearly. You could do mock interviews with a friend or family member, focusing on how you convey information. This will help you feel more confident and ensure you make a great impression.
