At a Glance
- Tasks: Lead store strategy and culture to achieve outstanding financial results.
- Company: Join a leading luxury retail brand with a focus on innovation and inclusivity.
- Benefits: Enjoy flexible scheduling, paid volunteering days, and attractive employee discounts.
- Other info: Dynamic work environment with opportunities for career progression and regular social events.
- Why this job: Make a real impact by mentoring teams and enhancing customer experiences.
- Qualifications: 3+ years as a Store Manager in luxury retail preferred; strong sales and team development skills.
The predicted salary is between 40000 - 50000 £ per year.
The General Manager leads store strategy, execution, and culture to deliver outstanding financial results and best-in-class Coach Service. This role partners with the Store Manager/Management Team to drive sales, clienteling, operations, and visual presentation. The GM builds and mentors high-performing teams, leverages market insights and forecasts to set goals, and executes initiatives that elevate customer experience and profitability. The GM also serves as a leader within the district/region, providing strategic and HR support as needed.
Key Responsibilities
- Sales & Business Strategy: Set and track sales/productivity goals; adjust strategies based on trends and market shifts. Forecast sales, plan payroll, and align hiring plans with business needs. Partner with leadership and corporate teams to implement operational processes and ensure product flow.
- Customer Experience: Model and coach selling/service standards; lead team selling and floor leadership. Develop clienteling strategies to build long-term customer relationships and brand loyalty. Act as a trusted fashion advisor; share trends and styling insights. Resolve customer issues promptly with a solution-oriented approach.
- Team Leadership & Development: Recruit, onboard, and retain top talent; maintain strong bench strength. Evaluate performance, provide feedback, and create development action plans. Foster an inclusive, collaborative, high-energy culture; recognize and reward performance.
- Operations & Compliance: Own daily operations: scheduling, payroll, inventory, HR, and loss prevention. Maintain store presentation standards and ensure adherence to POS and operational policies. Utilize retail systems and reporting tools effectively.
- Communication & Collaboration: Communicate clearly and professionally; model active listening. Build trusting relationships with peers and corporate partners; keep leadership informed. Uphold ethics, compliance, and alignment with company goals.
Qualifications
- 3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development.
- Combination of education and experience will be considered.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
- Ability to work in a fast-paced environment.
- Strong English language proficiency (for EU).
Schedule
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
What Coach can offer you:
- An inclusive, innovative, and fun working environment.
- Internal mobility & career progression.
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme.
- Regular social events.
- Equity, Inclusion & Diversity initiatives including employee resource groups & regional inclusion councils.
- Attractive employee discount.
- Compelling incentive programme.
Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; faces up to people problems.
- Creativity: Comes up with many new and unique ideas; makes connections among previously unrelated notions.
- Customer Focus: Dedicated to meeting expectations and requirements of customers; acts with customers in mind.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
- Drive for Results: Can consistently exceed goals; bottom-line oriented.
- Interpersonal Savvy: Relates well to all kinds of people; builds rapport.
- Learning on the Fly: Learns quickly; a versatile learner; enjoys challenge of unfamiliar tasks.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead, anticipates future consequences and trends; creates competitive strategies.
- Developing Direct Reports and Others: Provides challenging tasks; holds development discussions; supports career goals.
- Building Effective Teams: Blends people into teams; fosters open dialogue; defines success in terms of the whole team.
General Manager in Banbury employer: Job Search Place Limited
At Coach, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. As a General Manager, you will have the opportunity to lead high-performing teams while benefiting from internal mobility, career progression, and a range of learning and development initiatives. Our commitment to equity, inclusion, and diversity, along with attractive employee discounts and a compelling incentive programme, makes Coach a rewarding place to build your career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Make sure you can articulate how your experience aligns with their goals, especially around team leadership and customer experience. Show them you’re not just a fit on paper!
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in sales strategies and team development. Use specific examples that highlight your ability to drive results and foster a high-energy culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Manager in Banbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the General Manager role. Highlight your experience in sales strategies, team leadership, and customer service, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve driven sales or improved customer experiences in previous roles. This helps us understand the impact you've made in your past positions.
Be Authentic:Let your personality shine through in your application. We value creativity and interpersonal savvy, so don’t be afraid to show us who you are and how you connect with others. A genuine approach can really set you apart!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your ability to set and track sales goals. Before the interview, brush up on relevant metrics from your previous roles. Be ready to discuss how you forecasted sales and adjusted strategies based on market trends.
✨Showcase Your Leadership Style
This role is all about team leadership and development. Prepare examples of how you've recruited, onboarded, and mentored high-performing teams. Highlight specific instances where your leadership made a tangible impact on team performance and culture.
✨Customer Experience is Key
Be prepared to talk about your approach to enhancing customer experience. Share strategies you've implemented for clienteling and building long-term relationships. Think of a time when you resolved a customer issue effectively and how that contributed to brand loyalty.
✨Communicate Clearly
Effective communication is crucial for this role. Practice articulating your thoughts clearly and professionally. During the interview, listen actively and engage with your interviewers, showing that you can build trusting relationships with peers and corporate partners.
