At a Glance
- Tasks: Be the friendly face for customers, guiding them through their vehicle service journey.
- Company: Join a trusted, family-run garage with a strong community reputation.
- Benefits: Earn £30K-£35K plus bonuses, enjoy 30 days off, and work in a supportive team.
- Other info: Work-life balance with flexible hours and a welcoming team atmosphere.
- Why this job: Experience a stress-free environment without aggressive sales targets while helping customers.
- Qualifications: Customer service experience is essential; automotive knowledge is a bonus.
The predicted salary is between 30000 - 35000 £ per year.
Are you an experienced Service Advisor or customer-focused professional tired of aggressive dealership targets? Join our trusted, independent garage in Tonbridge, where we prioritize genuine customer care and quality service over high-pressure sales.
About Us
We are a trusted, independent, family-run garage that has proudly served the Tonbridge community for over two decades. Our business thrives on honesty, reliability, and excellent workmanship, which has earned us a highly loyal customer base and a fantastic local reputation. Unlike high-pressure environments, we operate with complete transparency, making sure every customer feels valued and well-informed. If you want to work in a stable, welcoming, and friendly workplace within an established independent team, this is the garage for you.
What is in it for you
- Salary: £30,000 - £35,000 per annum (Depending on Experience) + bi-annual, company-wide performance bonuses based on collective success.
- Hours: Monday to Friday, 8:00 am - 5:30 pm. Saturdays are just one per month (usually the second Saturday of the month), 8:00 am - 1:00 pm.
- Perks: 30 days of annual leave (including Bank Holidays and a 3-day Christmas shutdown), job security in a genuinely supportive team environment, and zero aggressive individual sales targets.
What you will be doing
- Customer Care: Acting as the primary point of contact for our customers, overseeing the entire customer journey from initial booking to vehicle collection.
- Diagnostics & Workshop Communication: Translating technical workshop updates from our technicians into clear, professional, and approachable advice for customers.
- Workshop Scheduling: Keeping the daily workflow organized by efficiently managing customer bookings and repair schedules through our GDS system.
- Client Relations: Maintaining the exceptionally high standards of honest service that our long-term, local customers expect.
Requirements
A background in a customer-facing role is required (experience within the automotive industry is highly preferred). You must be highly organized, confident using computer systems, and have a natural commitment to honesty and transparency.
Commutable Locations
This role is based in Tonbridge, making it an easy commute from Tunbridge Wells, Sevenoaks, Maidstone, and Kings Hill.
Automotive Service Advisor 35K OTE Independent employer: Job Search Place Limited
Join our independent, family-run garage in Tonbridge, where we prioritise genuine customer care and quality service in a supportive and friendly environment. With no aggressive sales targets, 30 days of annual leave, and opportunities for performance bonuses, we offer a stable workplace that values honesty and teamwork, making it an ideal choice for those seeking meaningful employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor 35K OTE Independent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Automotive Service Advisor 35K OTE Independent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
