At a Glance
- Tasks: Create unforgettable guest experiences and elevate the ME brand through personalised service.
- Company: Join Meliá Hotels International, a leader in luxury hospitality with a focus on inclusivity.
- Benefits: Enjoy exclusive discounts, flexible compensation, and unique rewards through our loyalty programme.
- Other info: Be part of a diverse team committed to equality and continuous improvement.
- Why this job: Shape memorable moments for guests while connecting them to local culture and lifestyle.
- Qualifications: Experience in luxury hospitality and a passion for creating exceptional guest journeys.
The predicted salary is between 40000 - 50000 £ per year.
Area: Guest Experience and Customer Service
Location: London, GB
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job mission
As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand's lifestyle positioning and delivers a strong sense of value and connection.
Your responsibilities
- Bring the ME brand to life through service style, guest interaction and atmosphere.
- Curate and elevate the end-to-end guest journey, from arrival to departure.
- Build strong relationships with VIP, loyal and high-value guests.
- Anticipate guest needs and deliver personalised, meaningful experiences.
- Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy.
- Collaborate with Marketing to support events, activations and cultural programming.
- Identify opportunities to enhance guest experience and perceived value.
- Monitor guest feedback and implement continuous improvements.
- Coordinate with all departments to ensure seamless and elevated service delivery.
- Contribute to the development of signature touchpoints and brand-led experiences.
What are we looking for
- Experience in luxury or lifestyle hospitality environments.
- Background in Guest Experience, Front Office leadership, VIP relations or concierge.
- Strong understanding of high-end service and personalised guest journeys.
- Charismatic, emotionally intelligent and guest-focused approach.
- Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy).
- Excellent communication and interpersonal skills.
- Ability to think strategically and execute operationally.
- Strong organisational skills and attention to detail.
- Commercial awareness and understanding of guest value perception.
- Fluency in English (additional languages are a plus).
Equality and diversity
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace and to fostering an inclusive, non-discriminatory environment for all employees. Diversity and inclusion are essential to our success as a global company.
Aura Manager employer: Job Search Place Limited
Meliá Hotels International is an exceptional employer, offering a vibrant work culture in the heart of London that prioritises guest experience and employee well-being. With unique benefits like My MeliáRewards and My MeliáBenefits, employees enjoy flexible compensation and exclusive discounts, while also having ample opportunities for personal and professional growth within the luxury hospitality sector. Join us to be part of a team that values diversity, creativity, and a commitment to delivering unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Aura Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Meliá or similar brands. Attend events, join online forums, and don’t be shy about asking for informational interviews – you never know where a casual chat might lead!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your charisma shine through. Remember, as an Aura Manager, creating connections is key, so make sure they feel your passion for guest experience.
✨Tip Number 3
Do your homework! Research Meliá Hotels and their brand values. Understand their approach to guest experience and think of ways you can contribute to enhancing that. This will not only impress them but also help you tailor your conversations to align with their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can showcase your understanding of the brand and its values right from the start. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Aura Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share your passion for guest experience and hospitality.
Tailor Your Application:Make sure to customise your application for the Aura Manager role. Highlight your relevant experience in luxury hospitality and how it aligns with our mission to create personalised guest experiences. This shows us you’re genuinely interested!
Be Specific About Your Achievements:Don’t just list your responsibilities; tell us about your achievements! Use specific examples that demonstrate how you’ve enhanced guest experiences or built strong relationships in previous roles. Numbers and outcomes can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into the ME brand. Understand its values, mission, and what sets it apart in the luxury hospitality sector. This knowledge will help you articulate how you can embody the brand's ethos as an Aura Manager.
✨Showcase Your Guest Experience Skills
Prepare specific examples from your past roles that highlight your experience in guest experience and VIP relations. Think about times when you went above and beyond to create memorable moments for guests, as this aligns perfectly with the role's focus on personalised service.
✨Demonstrate Cultural Awareness
Since the role involves connecting guests with local culture, be ready to discuss your interests in lifestyle trends like art, music, and gastronomy. Share any relevant experiences or insights that showcase your ability to curate culturally rich experiences for guests.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, upcoming events, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
