At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a fast-paced environment.
- Company: Join our dynamic Audi dealership in Birmingham with a focus on teamwork.
- Benefits: Enjoy 25 days holiday, wellness programmes, and discounts on car servicing and more.
- Other info: Full training provided, plus opportunities for professional qualifications and company events.
- Why this job: Be part of a team that values customer satisfaction and offers career growth.
- Qualifications: Passion for customer service and strong organisational skills; experience preferred but not essential.
The predicted salary is between 32000 - 40000 £ per year.
We are recruiting for a Service Advisor to join our Audi Dealership in Birmingham. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salary includes a monthly bonus with an OTE of £38,000.
Role and Responsibilities
- You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment.
- Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Audi Service Advisor employer: Job Search Place Limited
Join our Audi Dealership in Birmingham, where we pride ourselves on fostering a dynamic work culture that prioritises customer satisfaction and employee growth. With competitive benefits including 25 days holiday, a wellness programme, and opportunities for professional development, we ensure our team members feel valued and supported. Experience the unique advantage of working in a vibrant automotive environment, where your contributions directly impact our success and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Audi Service Advisor
✨Tip Number 1
Get to know the company! Research Audi and their values, so you can show how you fit into their culture during your interview. We want to see that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love to hear about how you’ve made a difference in someone’s day.
✨Tip Number 3
Be ready to talk numbers! Since hitting targets is key in this role, prepare to discuss how you’ve met or exceeded goals in previous jobs. We want to know you can drive results!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Audi Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to help customers in previous roles – we love a good story!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Audi Service Advisor role. Highlight relevant experience and skills that match the job description, so we can easily see why you're the perfect fit for our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon – we want to understand your experience without having to decode it. A well-structured application makes a great impression!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Audi Inside Out
Before the interview, brush up on your knowledge of Audi vehicles and their services. Familiarise yourself with common maintenance issues and the latest models. This will show your passion for the brand and help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or exceeded customer expectations. This will demonstrate your ability to thrive in a busy environment and your commitment to customer satisfaction.
✨Practice Your Communication
As a Service Advisor, clear communication is key. Practice articulating how you would explain technical information to customers in an easy-to-understand way. Role-playing with a friend can help you feel more confident and prepared for real-life scenarios.
✨Be Ready to Discuss Teamwork
Since you'll be working closely with various departments, be prepared to discuss your teamwork skills. Share examples of how you've collaborated with others to achieve goals or improve processes. This will highlight your ability to work effectively within a team and contribute to the dealership's success.
