At a Glance
- Tasks: Assist in managing the store, achieving sales goals, and developing a motivated team.
- Company: Join Puig, a leader in luxury fashion and beauty with a vibrant community.
- Benefits: Enjoy a permanent role with opportunities for growth and a supportive work environment.
- Other info: Dynamic role with a focus on luxury customer service and team development.
- Why this job: Be part of a passionate team that values wellness, confidence, and self-expression.
- Qualifications: Experience in retail management and a knack for motivating others.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, GB
Job type: Permanent
Who We Are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Puig is a major player in the worldwide fashion and beauty industry, with a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
The Opportunity
- An Assistant Store Manager will be responsible for assisting the team, with the ability to assume the store management responsibilities in the Store Manager's absence.
- The Assistant Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing Fragrance Consultants to the next level.
- Build and maintain positive working relationships with Head Office stakeholders and internal teams.
- Effectively prioritise daily tasks to support the smooth running of the business.
- Demonstrate flexibility and an agile approach to work, adapting focus to meet business needs.
- Support the management of stock levels and assist with accurate inventory checks.
- Work closely with the ARM, RRM and Store Teams to help ensure appropriate stock levels, particularly for key selling lines and promotional products.
- Support the communication of company strategy and goals to the team.
- Assist in setting and monitoring individual and team objectives on a weekly and monthly basis.
- Support the development of Ambassadors through regular coaching and leading by example.
- Assist with staff performance reviews during probation periods and ongoing reviews as required.
- Support recruitment activities, including assisting with inductions and monitoring performance of new starters.
- Ensure team members act professionally and comply with company policies and guidelines.
- Support the management of employee issues in line with company procedures and legal requirements.
Training and Service Standards
- Support the delivery of a luxury level of customer service to drive customer satisfaction and loyalty.
- Lead by example through strong product knowledge, selling techniques and client engagement.
- Handle customer complaints professionally and discreetly, escalating where appropriate.
- Support the implementation of the eventing calendar in collaboration with the Retail Manager UK.
Assistant Store Manager - Penhaligon's White City Westfield employer: Job Search Place Limited
At Puig, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. As an Assistant Store Manager at Penhaligon's White City Westfield, you will not only enjoy competitive benefits and opportunities for personal growth but also be part of a passionate community dedicated to wellness and self-expression. Join us to make a meaningful impact while working with renowned luxury brands in a supportive environment that values creativity and collaboration.
