At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join The Crown Hotel, a vibrant and inclusive workplace in London.
- Benefits: Competitive salary, diverse team, and opportunities for growth.
- Other info: Dynamic role with flexible shifts and a focus on teamwork.
- Why this job: Be a key player in delivering outstanding service and making guests feel at home.
- Qualifications: 3+ years in hotel operations with strong leadership and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Assistant Operations Manager to join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail. This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands on, highly organized, and passionate about delivering exceptional guest experiences.
Key Responsibilities
- Oversee daily hotel operations across Front Office, F&B, and Housekeeping
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager's absence
- Ensure SOPs, service standards, and company policies are consistently followed
- Monitor costs, control budgets, and support KPI delivery
- Handle daily financial reporting and reconciliations
- Manage staff rotas, training, and performance reviews
- Drive guest satisfaction, online reviews, and repeat business
- Ensure compliance with health & safety and statutory regulations
- Support maintenance and property improvement initiatives
Prerequisites
- Minimum 3 years' experience in hotel operations (multi-department exposure)
- Strong leadership skills with a hands on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Flexible to work weekends and shifts
AG Hotels Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Operations Manager – London employer: Job Search Place Limited
At The Crown Hotel in Cricklewood, North West London, we pride ourselves on fostering a vibrant work culture that values teamwork and excellence. As an Assistant Operations Manager, you will benefit from comprehensive training and development opportunities, ensuring your career growth while contributing to our commitment to exceptional guest experiences. Join us in a dynamic environment where your leadership skills will shine, and your efforts will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at The Crown Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. We want you to show how your experience aligns with their mission of delivering exceptional guest experiences. Tailor your answers to reflect that passion!
✨Tip Number 3
Don’t forget to showcase your leadership skills during the interview! Share specific examples of how you’ve successfully managed teams or improved operations in previous roles. We love hearing about hands-on management approaches!
✨Tip Number 4
Apply through our website for the best chance! It shows you’re genuinely interested in the role and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Assistant Operations Manager – London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in hotel operations and leadership. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about delivering exceptional guest experiences and how your hands-on approach makes you the perfect fit for our team.
Showcase Your Attention to Detail:Since this role requires strong attention to detail, make sure your application is free from typos and errors. A polished application reflects your commitment to high standards, just like we uphold at The Crown Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations, especially in areas like Front Office, F&B, and Housekeeping. Familiarise yourself with the specific responsibilities of an Assistant Operations Manager and be ready to discuss how your experience aligns with these.
✨Showcase Your Leadership Skills
Since this role involves overseeing various departments, be prepared to share examples of how you've successfully led teams in the past. Highlight your hands-on management style and any specific instances where you improved team performance or guest satisfaction.
✨Be Budget Savvy
Understanding budgets and financial reporting is crucial for this position. Bring examples of how you've managed costs or improved financial performance in previous roles. This will show that you're not just a people person but also financially astute.
✨Demonstrate Attention to Detail
Given the emphasis on cleanliness and presentation, be ready to discuss how you ensure high standards in your work. Share specific strategies you've implemented to maintain quality and compliance with health and safety regulations.
