At a Glance
- Tasks: Oversee front office operations and ensure guest satisfaction at Hilton London Olympia.
- Company: Join the Hilton team, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, free meals, and discounts on travel and dining.
- Other info: 28 days holiday, modern work environment, and excellent development opportunities.
- Why this job: Be part of a dynamic team and grow your career in the hospitality industry.
- Qualifications: Previous supervisory experience and strong customer service skills required.
The predicted salary is between 31000 - 33000 £ per year.
Work Location: Hilton London Olympia Hotel, 380 Kensington High Street, London W14 8NL
Benefits
- Annual Salary £31,000 to £33,000
- Smart uniform provided and laundered
- Free healthy meals when on duty
- Potential promotion to Front Office Supervisor / Team Leader
- Personal Development programmes
- Corporate Responsibility programmes participation
- Team Member Travel Program: discounted hotel nights and 50% off Food & Beverages
- Team Member Referral Program
- High street discounts: Perks at Work
- Holiday: 28 days including bank holidays (up to 33 days yearly)
- Discounted dental and health cover
- Discounted Taxi when public transport stops running
- Modern and inclusive Team Member areas
Responsibilities
- Oversee the entire front office operation to maintain high standards.
- Assist the Front Office Manager in evaluating guest satisfaction and monitoring trends.
- Serve as point of contact for regular and important guests.
- Maximise room occupancy at best rates and use up selling techniques to promote hotel services.
- Handle acceptance of foreign currencies, credit cards and cash according to hotel credit policy.
- Represent the Night Manager and other senior managers in their absence.
- Act in accordance with all security and emergency procedures.
- Compile adequate handover to early staff/Duty Manager.
- Attend training courses, where required, and assist with the night team's training and development efforts.
- Maintain knowledge of hotel products, services, pricing and policies, and local area.
- Operate front of house equipment and property management systems according to policy.
- Conduct health and safety checks and night walks.
- Maintain good status awareness of all hotel areas.
Qualifications
- Previous supervisory experience in front office within hotel, leisure or retail sector.
- Competent IT proficiency.
- Excellent leadership and management skills.
- Commitment to delivering high level customer service.
- Ability to work under pressure.
- Positive attitude and good communication skills.
- Flexibility to respond to a variety of work situations.
- Ability to work independently and as part of a team.
Additional Advantages
- Previous experience in hotel industry.
- Experience with front office management systems.
- Experience with cash handling.
Assistant Night Manager employer: Job Search Place Limited
At Hilton London Olympia Hotel, we pride ourselves on being an exceptional employer, offering a competitive salary and a range of benefits including free meals, generous holiday allowance, and opportunities for personal development. Our inclusive work culture fosters growth and teamwork, with clear pathways for career advancement, making it an ideal place for those seeking a rewarding role in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at Hilton or similar places. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, policies, and recent news. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your previous experience aligns with the role of Assistant Night Manager. We want to hear how you can bring your skills to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in front office operations and customer service. We want to see how your skills match the Assistant Night Manager role, so don’t be shy about showcasing your supervisory experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team at Hilton London Olympia. We love seeing personality, so let your enthusiasm come through!
Showcase Your Skills:In your application, emphasise your leadership and management skills. We’re looking for someone who can handle pressure and maintain high standards, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Hilton London Olympia!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Hilton London Olympia thoroughly. Familiarise yourself with their services, pricing, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous experience where you've successfully led a team or handled a challenging situation. This will highlight your capability to manage the night team effectively.
✨Emphasise Customer Service Excellence
Customer service is key in the hospitality industry. Be ready to discuss how you've gone above and beyond for guests in past roles. Share specific stories that illustrate your commitment to delivering high-quality service, as this aligns perfectly with the hotel's values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of potential situations you might face as an Assistant Night Manager and how you would respond. Practising these scenarios can help you feel more prepared and confident during the interview.
