At a Glance
- Tasks: Lead and inspire teams to deliver exceptional events in a luxury hotel setting.
- Company: Join The Londoner, London's first 'Super Boutique' hotel with a vibrant culture.
- Benefits: Competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to extensive training programs.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Experience in events or hotel operations and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Londoner, a chic boutique hotel in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognises and rewards.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture. We are currently recruiting for an Assistant Meeting and Events Operations Manager to join the Londoner, one of our 5 Star Luxury Hotels.
About the Role
You will be a visible, floor based leader, ensuring the smooth delivery of conferences, banquets, corporate events, and social functions across three dedicated events floors, including our spectacular ballroom accommodating 600 guests seated or 1,100 standing. You will oversee a core team of around 15 full time colleagues, supported by agency staff during peak periods. Working closely with the Meetings & Events Operations Manager, you will guide and support the allocated Event Manager Team for each function - checking in with them, offering solutions, and ensuring they are fully prepared. You will also act as a key client contact, meeting with organisers, maintaining strong relationships, and taking ownership of VIP events where required. Alongside operational leadership, you will help manage labour costs in line with business levels, understand departmental budgets, and contribute to ongoing team training and development.
Key Responsibilities
- Support the Meetings & Events Operations Manager in the day to day leadership of the department
- Lead, motivate, and inspire full time and agency team members during events
- Guide and support the allocated Event Manager for each function
- Act as a main client contact, offering proactive solutions and ensuring exceptional service
- Run and support VIP events with a strong guest facing presence
- Manage staffing levels, rotas, deployment, and labour costs in line with business needs
- Ensure service standards reflect the luxury positioning of The Londoner Hotel
- Maintain compliance with health & safety, licensing, and brand standards
- Work closely with Sales, Kitchen, AV, and wider hotel teams to deliver seamless events
- Support training, coaching, and development of the events team
- Assist with cost control while maintaining exceptional quality
About You
- Experience in meetings & events, banqueting, or large scale hotel operations
- A natural leader who enjoys being operational and guest facing
- Confident supervising teams and supporting Event Managers
- Strong client facing skills with a solutions focused approach
- Highly organised with excellent attention to detail
- Calm, professional, and adaptable in a fast paced environment
- Flexible with evenings, weekends, and event driven schedules
Company Benefits
- Competitive salary
- 28 days Holiday per annum including Bank Holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend Scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Meetings and Events Operations Manager employer: Job Search Place Limited
At The Londoner, we pride ourselves on being a leading employer in the hospitality sector, offering a vibrant work culture that prioritises employee wellbeing and development. Our commitment to recognising and rewarding talent is evident through competitive salaries, extensive training opportunities, and a supportive environment that fosters career growth. Located in the heart of Leicester Square, our 'Super Boutique' hotel provides a unique setting for professionals to thrive while delivering exceptional service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Meetings and Events Operations Manager
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Londoner and its unique offerings. This will help you speak confidently about how your skills can enhance their events and create memorable experiences for guests.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or handled challenging situations in past roles. This will demonstrate that you're ready to take charge at The Londoner.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Londoner team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Meetings and Events Operations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your unique talents and ambitions align with our commitment to exceptional service at The Londoner.
Tailor Your Experience:Make sure to highlight your relevant experience in meetings and events, banqueting, or hotel operations. We’re looking for someone who can lead and inspire a team, so share specific examples of how you've done this in the past.
Be Solutions-Focused:In your application, emphasise your client-facing skills and your ability to offer proactive solutions. We value candidates who can maintain strong relationships and ensure exceptional service, so don’t hold back on showcasing these abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Londoner!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Venue
Before the interview, take some time to research The Londoner. Familiarise yourself with its unique offerings and spaces. This will not only show your genuine interest but also help you discuss how your skills can enhance their events.
✨Showcase Your Leadership Skills
As an Assistant Meetings and Events Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated and inspired your team during events. Highlight your ability to remain calm under pressure.
✨Client-Focused Mindset
Demonstrate your strong client-facing skills by preparing scenarios where you've successfully managed client relationships. Be ready to discuss how you approach problem-solving and ensure exceptional service, especially for VIP events.
✨Understand the Numbers
Brush up on your knowledge of managing budgets and labour costs. Be prepared to discuss how you’ve previously balanced quality service with cost control. This will show that you understand the operational side of event management.
