At a Glance
- Tasks: Lead the Guest Relations team to create unforgettable experiences for hotel guests.
- Company: Join The Peninsula London, a prestigious flagship hotel known for excellence.
- Benefits: Competitive pay, service charge, and attractive perks await you.
- Other info: Opportunity for growth in a supportive and high-profile environment.
- Why this job: Be part of a dynamic team delivering heartfelt service and personalised guest experiences.
- Qualifications: 2+ years in luxury Front Office operations and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
The Peninsula London is excited to announce we are seeking an enthusiastic Assistant Manager - Guest Relations to complete our Guest Relations Team. Together with the Guest Relations Management, Director of Front Office and Director of Rooms, provide leadership, direction and support to the Front Office to develop a highly motivated team who can deliver high standards of service in all areas including commercial returns, with focus on The Peninsula Service Principles.
This role will be responsible for the complete guest journey for the hotel guests, to ensure impeccable service, with a focus on a heartfelt welcome, weightless and waitless experiences, exceptional selections for each guest, the invisible touch and bespoke sense of home.
An exceptional opportunity to join our high profile flagship hotel in London with market leading remuneration, service charge and attractive benefits. Join our award winning group, working alongside a highly experienced team.
Key Accountabilities- Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.
- Take overall site responsibility for daily operational issues within the Guest Relations (GR, Butlers and Lobby Ambassadors) including accurate scheduling, service recovery, continuous coverage and efficient service delivery.
- Manage rooms ambassadors, butlers and guest relations executive teams and ensure guest preferences are collected and saved in the guest profiles in order to improve the personalisation of the guest stays.
- Lead morning briefings, tag VIP guests, meet guests throughout the stay, inspect rooms prior to arrival and during the stay to gather preferences and enhance the guest profiles, and act as hotel point of contact to enhance the guest experience and create a loyal clientele.
- Hire, develop, motivate, supervise, and coach department employees in maintaining a culture in compliance with mission, vision, values, and HSH core principles.
- Minimum 2 years relevant experience in Front Office Operation within a luxury international property.
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
- Excellent time management and organizational skills, highly adaptable and naturally positive.
- Fluent English communication proficiency, expertise in a second language would be desirable.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Guest Relations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Guest Relations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
